AI Product Specialist

Established in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK, Pakistan, and Vietnam. Since our management buy-out in 2013, we have grown from ~£500K ARR to ~£35M+ ARR and expanded our team from 11 to 500+ people.

Recently, we secured a strategic growth investment from Vista Equity Partners — a global technology investor specialising in enterprise software. This investment includes over £100 million in new primary capital and will fuel our next phase of growth by accelerating our AI-first roadmap, expanding our platform into CAFM (Computer-Aided Facilities Management) capabilities, and supporting our expansion across Europe and beyond.

With Vista’s backing, we’re transforming from a successful UK business into a global scaling SaaS rocket ship, and we’d love for you to join us on our journey to £100M ARR across international markets.

Joblogic provides software to service contractors who install and maintain the built environment. Our platform helps businesses streamline operations, improve profitability, ensure compliance, and achieve rapid growth. With over 100,000 users across industries including HVAC, plumbing, electrical maintenance, facilities management, and building fabric maintenance, we are entering a new era of intelligent automation, predictive maintenance, and data-driven decision-making for service firms.

About the role

We are looking for an AI Product Specialist to join our AI Product Operations team. You will support the delivery and continuous improvement of AI products and AI agents within a SaaS-based product environment, from customer discovery and agentic workflow design through requirements, delivery, UAT, customer onboarding, feedback, and post-release improvement.

You will work closely with customers, Product, and Development teams to translate business needs into clear workflows, specifications, and prioritized product improvements.

Roles and Responsibilities

• Understand customer business processes, use cases, and agentic workflows.
• Create workflow diagrams, product requirements, and specification documents.
• Support the planning and delivery of AI agents, product features, and enhancements.
• Manage product and improvement backlogs and support prioritisation.
• Coordinate delivery with Development and other internal teams.
• Clarify requirements and manage changes throughout development.
• Plan and run UAT, track issues, and support release readiness.
• Support customer onboarding, pilots, product adoption, and rollouts.
• Gather and analyse customer feedback, usage insights, and evolving requirements.
• Investigate product issues and coordinate fixes through to resolution.
• Run post-release QA evaluations and identify quality and performance improvements.
• Maintain accurate Jira tickets, documentation, customer updates, and project records.

Essential Experience and Skills

• Bachelor’s degree in Computer Science, Business Analytics, or related field
• 3+ years of relevant experience in Product Operations, Product Management, Project Management, Business Analysis, Implementation, Customer Success, or a similar role.
• Experience working in a SaaS-based product or technology environment.
• Experience supporting or coordinating software or technology product delivery.
• Strong requirements gathering and business process analysis skills.
• Experience creating workflow diagrams, specifications, and product documentation.
• Experience managing product, feature, or improvement backlogs.
• Good understanding of UAT, release readiness, and QA processes.
• Strong customer-facing communication and stakeholder management skills.
• Strong organisation, planning, and problem-solving skills.
• Ability to manage multiple priorities and drive actions through to completion.

Nice to Have

• Experience with AI products, AI agents, or agentic workflows.
• Understanding of FSM business processes or similar operational workflows.
• Experience with Jira, HubSpot, SharePoint, or similar tools.
• Experience with customer onboarding, pilots, implementation projects, or SaaS product adoption.
• Experience running structured QA or product evaluation activities.
• Experience working with international customers.

WHAT WE OFFER

• Accelerated career path in a professional environment ripe with opportunities for future career progression and growth
• A comprehensive compensation package encompassing extended health benefits, with fully covered premiums.
• 29 Annual Paid leaves and parental leave top-ups to support your growing family (As per Company Policy).
• Paid 8 sick leaves & uncapped compassionate leaves (As per Company Policy).
• Life Insurance & Medical Insurance (Including Family).
• OPD
• Provident Fund.
• Gym allowance.
• Maximum 45 weekly hours (Monday-Friday).
• Working hours - 8.5 hours/day including 1 hour break.