Application Specialist – Clinical Diagnostics

Global Marketing Services (GMS) is seeking a qualified and experienced Application Specialist – Clinical Diagnostics to provide technical and application support for its diagnostic product portfolio. The ideal candidate will be responsible for instrument installation, validation, troubleshooting, product demonstrations, and end-user training to ensure effective instrument operation and reliable diagnostic results.

Key Responsibilities

• Technical & Instrument Expertise: Develop strong technical knowledge of automated diagnostic platforms, including HB Electrophoresis, Molecular Diagnostics, Autoimmunity, and Gel Electrophoresis.
• Instrument Installation & Validation: Perform instrument installation, setup, calibration, validation, and ensure proper functioning according to manufacturer guidelines.
• Application Support & Troubleshooting: Provide technical and application support, troubleshoot instrument errors, assay issues, and unexpected results, and ensure optimal system performance.
• Reagent & Assay Management: Understand assay principles, reagent preparation and handling, quality control (QC), calibration, protocol optimization, and troubleshooting.
• Product Demonstrations & Training: Conduct product demonstrations and hands-on training for pathologists, laboratory directors, medical technologists, and technicians.
• Laboratory Workflow: Understand sample handling, pre-analytical and post-analytical processes, laboratory operations, and basic Laboratory Information System (LIS) integration.
• Customer Support: Conduct regular customer visits, resolve application-related queries, handle technical escalations, and maintain strong professional relationships with laboratory personnel.
• Technical Documentation: Maintain installation reports, application records, validation documents, training records, and customer complaint logs.
• Cross-Functional Coordination: Coordinate with service engineering, sales, marketing, and supply chain teams to ensure effective product implementation and continuous customer support.
• Product & Technical Updates: Stay updated on new diagnostic technologies, assay developments, product applications, and manufacturer guidelines.

Required Skills & Competencies

• Strong understanding of clinical diagnostics, laboratory procedures, and IVD instruments.
• Hands-on experience in instrument operation, calibration, validation, and troubleshooting.
• Excellent product demonstration, training, and presentation skills.
• Strong analytical, problem-solving, and customer-handling abilities.
• Knowledge of quality control, assay optimization, and laboratory safety standards.
• Proficiency in MS Office and technical reporting.

Qualification & Experience

• Bachelor's or Master's degree in Medical Laboratory Technology (MLT),or a relevant discipline.
• 2–4 years of relevant experience in diagnostic instruments, IVD applications, or laboratory equipment.
• Willingness to travel for customer visits, instrument installations, demonstrations, and training.