Assistant Manager Air Freight

Overview

At DHL Global Forwarding, we pride ourselves on offering the most comprehensive and flexible range of Air Freight services to ensure your goods are moved quickly and reliably across the globe. With our trusted network of carefully selected carriers operating on major routes, and over 850 offices providing local expertise and support, we guarantee on-time deliveries in full compliance with local regulations. Our dedicated airport-based staff ensure safe and reliable cargo handling, while our global customs experts streamline the clearance process, reducing the stress of international trade. Additionally, our Go Green solutions optimize routes to enhance speed to market and reduce carbon footprints, reflecting our commitment to both efficiency and sustainability. Join our team as Assistant Manager, Air Freight at DGF Pakistan and be a part of a global leader dedicated to delivering excellence and sustainability in air freight logistics.

Roles & Responsibilities:

• Owning and displaying DGF’s values (Passion, Entrepreneurship, Excellence, Teamwork).
• Understanding CSOP to ensure smooth and effective executions.
• Handle customer & network enquiries in Import/Export.
• Accepting all Import/Export booking orders (from customer or overseas office) and ensure timely executions by the team and network offices.
• Review work assignments and manage team availability proactively.
• Identify and train the low performers.
• Act as key contact for all customers – Own the customer, Quality, Gross Profit.
• Proactively inform customers on shipment status, exceptions and provides intermediate updates on incident solution, creating a culture of exceptional customer services in Import & Export.
• Ensuring and improving minimum email response time by the team.
• Ensuring a healthy and potential business relation with carriers, shippers, consignees and all vendors.
• Taking and handling any customer complaints/feedback; solving customer complaints or assigning tasks to other functions/teammates.
• Participate in joint sales or after-sales visits whenever necessary.
• Act as first contact point for customer claims; support customers in notification and reception of claims, provides DGF claims documents collects required documents from claimant and hands over to specialized claims handlers when documents are complete, where applicable.
• Assisting Assistant Manager/HOD in RFQs.
• Learn and understand important KPIs and their impacts.
• Analyzing Station Metrics (KPI) results regularly and ensuring target performance is being met.
• Identifying the improvement areas and guiding the team/station with corrective measures.
• Ensuring the understanding of team on all KPI parameters.
• Taking part in discussions with regional compliance team to improve station’s KPI performance.
• Taking complete ownership of P&L and analyzing actual performances in light of budgeted figures.
• Ensuring accurate on-time billing by Import & Export in first go to avoid issuance of Credit Notes.
• Ensuring effective month end closing with regards to Accruals/WIP, Intercompany Billing, Vendor’s costs etc.
• Ensuring all financial KPIs are being respected by the team in light of SOP.
• Verifying CASS and non-CASS carrier billing and follow up closely with airlines if there is any airlines dispute till credit note received.
• Resolve billing disputes with carriers, customers and network offices and identify gaps for future avoidance which help companies with cost avoidance.
• Ensuring that fortnight payments to carriers are being made timely and with no hurdles/discrepancies.

Skills, Qualifications & Experience:

• 
  Minimum 3-4 years of relevant working experience at an established & compliant freight forwarding company.
• Minimum bachelor’s or master's degree preferably in related field from reputable institution.
• Strategic thinker with analytical skills, high achievement drive and ability of taking initiative.
• Must have good management, interpersonal and communication skills & high level of tolerance.
• Strong command over Microsoft Office and other related software.
• Learning mindset.

Join our team and kickstart your career with us. Explore opportunities at careers.dhl.com and be part of our exceptional team, DGF Pakistan – a Great Place to Work.