Assistant Manager Corrective Maintenance

Purpose

To manage, supervise and lead Shift Operations at AOC for timely resolution of all HT & LT Network Complaints ensuring minimal consumer downtime ultimately leading towards improved SAIDI/CAIDI.

Minimum Education

Education (Mandatory)

BE Electrical/ Electronics

Education (Preferred)

Trainings & Certifications (Mandatory)

• Network/ Equipment Maintenance
• Fault Analysis and rectification
• Intermediate knowledge of MS Office
• Basic knowledge of SAP CRM and PM module/ other monitoring tools
• Awareness with relevant HSE practices/ SOPs
  
  

Trainings & Certifications (Preferred)

Years of Experience

1 year OJT experience

Functional Competencies

• Customer Centric
  
  

ACT RESPONSIBLY

DECIDE STRATEGICALLY

DELIVER CUSTOMER VALUE

DELIVER RESULTS

EMPOWER TEAMS

LEAD WITH INSPIRATION

THRIVE IN CHANGE

Area Of Responsibilities

• People
• Provide guidance and direction to the teams.
• Drive development and objective structurization plans.
• Co-ordinate the performance management review process – probationary, mid and annual reviews; regular catch-up meetings with individual team members on periodical basis.
• Maintain a favorable work relationship with the team to promote a cooperative and harmonious work environment.
  

Business

Complaint Resolution

• Ensure confirmation of TBT and vehicle check list is filled before dispatching/operating of field teams.
• Ensure formation of requisite number of teams and their timely dispatch along with PPEs/SPEs and other necessary tools during each shift routine.
• Prioritize work to achieve optimal performance and ensure proper working mechanism for teams in accordance with SOP.
• Undertake that before the repair of HT related faults/shutdowns, OCR is intimated and NSIS is updated accordingly.
• Monitor consumer complaints for resolution within minimum possible time.
• Monitor and follow-up on important/area affected faults.
• Ensure timely updating of relevant details on SAP CRM.
  
  

Coordination

• Ensure that OCR stays updated of complaint resolution and subsequent normalization of areas affected due to HT faults.
• Coordinate with OCR to arrange necessary shutdowns for projects and back-feeding in affected areas in case of outages and confirm that all post shutdown activities are duly logged on Permit to work (PTW) form.
• Ensure that repeated faults are identified and forwarded to PM for appropriate measures.
• Ensure that faults once identified are properly isolated and forwarded to centralized UGM/SSM teams for corrective actions through proper logging in OCR.
• Coordinate with location’s POC/Business Coordinator for proper maintenance of duty rosters for all AOC staff.
• Undertake necessary coordination with fleet department for resolution of all relevant issues concerning vehicles, drivers, fuel, attendance etc.
  
  

Area of Responsibility Continued

• Material Management:
• Ensure round the clock availability of PPEs/SPEs, tools and other material with all field force.
• Ensure issuance and crediting of returned material in each shift as per SOP.
  

Field Visits

• Ensure regular site spot checks to identify non-efficient performers, safety Hazards, illegal extension of network/PMT and undertake subsequent corrective measures.
  
  

Health, Safety & Environment

• Ensure Tool Box Talks(TBTs) are carried out with the right spirit and as per SOP.
• Ensure that all operational activities with respect to network changes due to shut-down or back-feeding are maintained in the log book for reference to all.
• Maintain record and report all accidents without any delay that may occur within the AOC jurisdiction.
• Encourage and promote near-miss reporting activities.
  
  

Ensure that department operates in accordance with all the applicable health, safety and environmental protocols leading towards safety and well-being of staff & public