Assistant Manager Corrective Maintenance
K-Electric
Date: 2 weeks ago
City: Karachi
Contract type: Full time
Purpose
To manage, supervise and lead Shift Operations at AOC for timely resolution of all HT & LT Network Complaints ensuring minimal consumer downtime ultimately leading towards improved SAIDI/CAIDI.
Minimum Education
Education (Mandatory)
BE Electrical/ Electronics
Education (Preferred)
Trainings & Certifications (Mandatory)
Years of Experience
1 year OJT experience
Functional Competencies
DECIDE STRATEGICALLY
DELIVER CUSTOMER VALUE
DELIVER RESULTS
EMPOWER TEAMS
LEAD WITH INSPIRATION
THRIVE IN CHANGE
Area Of Responsibilities
Complaint Resolution
To manage, supervise and lead Shift Operations at AOC for timely resolution of all HT & LT Network Complaints ensuring minimal consumer downtime ultimately leading towards improved SAIDI/CAIDI.
Minimum Education
Education (Mandatory)
BE Electrical/ Electronics
Education (Preferred)
Trainings & Certifications (Mandatory)
- Network/ Equipment Maintenance
- Fault Analysis and rectification
- Intermediate knowledge of MS Office
- Basic knowledge of SAP CRM and PM module/ other monitoring tools
- Awareness with relevant HSE practices/ SOPs
Years of Experience
1 year OJT experience
Functional Competencies
- Customer Centric
DECIDE STRATEGICALLY
DELIVER CUSTOMER VALUE
DELIVER RESULTS
EMPOWER TEAMS
LEAD WITH INSPIRATION
THRIVE IN CHANGE
Area Of Responsibilities
- People
- Provide guidance and direction to the teams.
- Drive development and objective structurization plans.
- Co-ordinate the performance management review process – probationary, mid and annual reviews; regular catch-up meetings with individual team members on periodical basis.
- Maintain a favorable work relationship with the team to promote a cooperative and harmonious work environment.
Complaint Resolution
- Ensure confirmation of TBT and vehicle check list is filled before dispatching/operating of field teams.
- Ensure formation of requisite number of teams and their timely dispatch along with PPEs/SPEs and other necessary tools during each shift routine.
- Prioritize work to achieve optimal performance and ensure proper working mechanism for teams in accordance with SOP.
- Undertake that before the repair of HT related faults/shutdowns, OCR is intimated and NSIS is updated accordingly.
- Monitor consumer complaints for resolution within minimum possible time.
- Monitor and follow-up on important/area affected faults.
- Ensure timely updating of relevant details on SAP CRM.
- Ensure that OCR stays updated of complaint resolution and subsequent normalization of areas affected due to HT faults.
- Coordinate with OCR to arrange necessary shutdowns for projects and back-feeding in affected areas in case of outages and confirm that all post shutdown activities are duly logged on Permit to work (PTW) form.
- Ensure that repeated faults are identified and forwarded to PM for appropriate measures.
- Ensure that faults once identified are properly isolated and forwarded to centralized UGM/SSM teams for corrective actions through proper logging in OCR.
- Coordinate with location’s POC/Business Coordinator for proper maintenance of duty rosters for all AOC staff.
- Undertake necessary coordination with fleet department for resolution of all relevant issues concerning vehicles, drivers, fuel, attendance etc.
- Material Management:
- Ensure round the clock availability of PPEs/SPEs, tools and other material with all field force.
- Ensure issuance and crediting of returned material in each shift as per SOP.
- Ensure regular site spot checks to identify non-efficient performers, safety Hazards, illegal extension of network/PMT and undertake subsequent corrective measures.
- Ensure Tool Box Talks(TBTs) are carried out with the right spirit and as per SOP.
- Ensure that all operational activities with respect to network changes due to shut-down or back-feeding are maintained in the log book for reference to all.
- Maintain record and report all accidents without any delay that may occur within the AOC jurisdiction.
- Encourage and promote near-miss reporting activities.
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