Branch Manager Showroom

Department: Sales & Operations
Location: Lahore – Ferozpur Road Showroom
Reporting To: Head Office / Directors
Team Size: 11–20 Staff
Experience Required: 8–10 Years (minimum)
Employment Type: Full-Time
Languages: Urdu & English

Key Responsibilities
Sales & Revenue
• Own and deliver monthly revenue and gross margin targets for the branch
• Develop and execute a structured sales plan covering retail, contractor, B2B (builders, architects, interior designers), and project channels
• Personally drive high-value accounts and project pipeline; close large-ticket deals
• Monitor daily sales activity, footfall conversion rates, and average transaction value
• Step in personally to close high-value or complex deals that the sales team is unable to handle independently
Team Management
• Lead, coach, and performance-manage a team of 11–20 sales and support staff
• Set individual sales targets; conduct regular performance reviews with clear accountability
• Resolve staff conflicts, maintain discipline, and ensure a professional showroom environment
• Develop team capability through on-the-job coaching and product knowledge sessions
Customer Experience & Relationship Management
• Ensure a consistently high-quality experience for retail and trade customers
• Build and maintain strong relationships with contractors, architects, and builders• Identify, negotiate, and sign MOUs with architects, contractors, project developers, and government institutions including C&W (Communication & Works Department) and sub-contractors of government projects — to secure preferred supplier status and long-term business pipelines
• Handle escalated customer issues and complaints promptly and professionally
• Ensure showroom presentation standards (display, cleanliness, signage) are upheld at all times
Operations & Inventory
• Oversee showroom operations including stock management, display rotation, and merchandise availability
• Coordinate with Head Office and warehouse on replenishment, order fulfilment, and delivery timelines
• Monitor and control branch-level operating costs and petty cash
• Ensure compliance with company policies, SOPs, and reporting requirements
Reporting & Analytics
• Submit accurate daily, weekly, and monthly sales and performance reports to Head Office
• Track KPIs: revenue, margins, conversion rates, customer acquisition, and staff productivity
• Provide market intelligence on competitor activity, pricing trends, and product demand
• Identify and report to Head Office the reasons behind lost projects or failed sales — with root cause analysis and actionable suggestions for improvement

Qualifications & Experience
Essential
• Bachelor's degree in Business Administration, Commerce, or a related field; MBA/BBA preferred
• Minimum 8–10 years of experience in sales and team management, with at least 3–4 years directly managing a team of 10 or more people
• Personal, demonstrable track record of achieving or exceeding sales or revenue targets — not just supervising a team that did
• Experience across any industry is acceptable: telecom, pharma, FMCG, banking, building materials, or other sectors with similar sales complexity are all considered
• Strong command of Urdu (spoken and written); working proficiency in English for reporting and communication purposes
• Presentable personality with polished communication skills — able to instil confidence in clients and command respect from team
Desirable
• Prior background in building materials, tiles, sanitary fittings, kitchens, or home solutions
• Established network with contractors, architects, interior designers, or property developers in Lahore• Familiarity with ERP or POS systems for sales and inventory management

Products & Categories
The Lahore branch carries the full Home360 product range:
• Tiles & Ceramics (wall, floor, large-format slabs)
• Sanitary Fittings (basins, commodes, shower systems, faucets)
• Modular Kitchens
• Construction Materials

About the company:
This company is a leading Pakistani home solutions company founded in 1999, with showrooms in Lahore, Faisalabad, and Islamabad. We offer a comprehensive range of tiles, ceramics, sanitary fittings, modular kitchens, and construction materials, backed by deep sourcing relationships with manufacturers in China and Europe.