Business Support Manager (Proactive Pipeline)

Note: Through proactive pipelining, we are collecting profiles for upcoming future roles and you will be only contacted if your profile is shortlisted for this role which may not be currently open.

Grade Level: L3/L4

Location: Islamabad/Lahore/Karachi

What is a Business Support Manager?

The Business Support Manager (BSM) is responsible for supporting sales and business operations by enabling providing strategic and operational support to sales team The role focuses on driving operational excellence, supporting business performance and target achievement, and ensuring strong alignment across sales, marketing, finance, and operations. Acting as a key enabler. The position requires strong analytical, problem-solving, and communication skills to support business strategies and enhance productivity.

What Does Business Support Manager Do?

• Manage end-to-end business reporting, including daily, weekly, and monthly performance reports.
• Generate business insights to support management decision-making and strategy formulation.
• Support target setting and track achievement against assigned business goals.
• Manage and monitor sales pipeline, forecasts, and deal progress.
• Prepare high-quality presentations for management reviews and leadership forums.
• Track regional / business achievement and highlight gaps, risks, and opportunities.
• Support regional business operations and ensure alignment between sales and support functions.
• Enable marketing initiatives, campaigns, and business events in coordination with marketing teams.
• Support planning and execution of events, activations, and sales enablement activities.
• Manage and validate commissions, incentives, and performance payouts in coordination with finance teams.
• Ensure data accuracy, consistency, and governance across all reporting and dashboards.
• Identify process gaps and recommend improvements through automation and analytics.

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

What Are We Looking For and What Does It Require to Be a Business Support Manager?

Key Deliverables:

• Timely and accurate reporting with actionable insights.
• Effective pipeline and forecast management.
• Support achievement of assigned business and revenue targets.
• Clear and impactful presentations for senior stakeholders.
• Smooth execution of marketing enablement activities and events.
• Accurate commission and incentive reporting.

Qualifications & Experience:

• Bachelor’s or Master’s degree in Business Administration, Finance, or a related field.
• Minimum 5 years of experience in telecom in a similar business support or sales operations role.
• Strong exposure to regional operations and sales support environments.

Key Skills & Competencies:

• Excellent presentation and communication skills.
• Strong analytical and problem-solving abilities.
• Hands-on experience with MS Excel, PowerPoint, and reporting tools.
• Working knowledge of SQL, Tableau / Power BI, and CRM systems.
• Ability to manage multiple stakeholders and work under tight timelines.
• Strong attention to detail with a results-oriented mindset

Benefits

Why join JazzWorld?

As a certified Top Employer, JazzWorld reflects workplace standards benchmarked against leading global organizations, demonstrating our commitmnet to creating an environment where people can thrive and perform at their best. Our teams are driven by the belief that every JazzWorld employee should be inspired to live better every day, enabled by forward-looking leadership, an open culture, meaningful work, and continuous opportunities to learn and grow.

Our core values - Customer Obsession, Truthful, Innovation, Collaboration, and Entrepreneurial shape how we think, decide, and lead. They encourage us to challenge convention, act with accountability, work as one team, and create solutions that truly matter for our customers and communities.

As Pakistan's largest digital operator, JazzWorld serves over 100 million through connectivity, digital services, financial inclusion, entertainment, and insurance. Joining us means being part of transformation at a national scale; expanding access, unlocking opportunity, and building a more connected digital future.

At JazzWorld, everything we do is rooted in one shared ambition. This purpose defines how we work, the progress we enable, and the difference we strive to make every day a Better Life For All.