Clearance Support Agent

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

Your Responsibilities

• Support the timely customs clearance of inbound and outbound shipments by ensuring the availability and accuracy of required shipment information and documentation.
• Review shipment details and customs documentation to identify missing information, discrepancies, or regulatory requirements that may affect clearance.
• Coordinate with customers and relevant internal stakeholders to obtain the necessary documents, information, and approvals required for customs clearance.
• Monitor shipment clearance status and follow up on pending shipments to minimize delays and support the achievement of clearance and transit time targets.
• Assist in coordinating customs duties and taxes, ensuring timely follow-up on payments and accurate recording of relevant information.
• Liaise with Customs, Gateway Operations, and other relevant stakeholders to facilitate clearance activities and resolve routine shipment-related issues.
• Support the processing and monitoring of shipments held in bond, ensuring timely follow-up and adherence to established procedures.
• Maintain accurate shipment records and update relevant systems to ensure information accuracy, visibility, and compliance with DHL procedures.
• Escalate complex clearance issues, documentation discrepancies, and delayed shipments to the Customs Clearance Supervisor for timely resolution.
• Ensure compliance with applicable customs regulations, DHL policies, standard operating procedures, and information security requirements.
  
  
  

YOUR PROFILE

• Must possess at least a bachelor's degree, preferably in Business Administration, Commerce, or a related field.
• Relevant 2-3 years of experience in customs clearance, logistics, freight forwarding, or express delivery operations will be an advantage.
• Good understanding of shipment documentation, customs clearance procedures, and regulatory compliance requirements.
• Strong coordination, follow-up, and problem-solving skills, with the ability to manage multiple shipments and competing priorities.
• Good communication and interpersonal skills to coordinate effectively with customers and internal and external stakeholders.
• Proficiency in MS Office applications, with the ability to maintain accurate records and update operational systems.
• Strong attention to detail and the ability to identify and address documentation discrepancies.
• Demonstrates accountability, integrity, and a results-oriented approach while working under pressure to meet operational deadlines.
• Ability to work collaboratively within a team and contribute to continuous improvement in clearance operations.