Coordinator-Supply Chain Planning

The Retail Coordinator will manage end-to-end coordination with suppliers, distributors, and brands to ensure timely stock procurement, availability, and fulfillment. The role involves managing purchase orders, tracking deliveries, coordinating supplier payments, resolving operational discrepancies, and collaborating with Finance, Warehouse, and Supply Chain teams to ensure smooth business operations.

• Supplier & Brand Coordination
• Serve as the primary point of contact for suppliers, distributors, and brands for day-to-day procurement and supply chain activities.
• Ensure stock availability and timely deliveries against planned purchase orders.
• Build strong vendor relationships to improve fill rates, lead times, and service levels.
• PO Management & Fulfillment
• Ensure accurate and timely PO creation aligned with demand forecasts.
• Maintain an average PO sourcing lead time of within 2 working days.
• Track the complete PO journey, from creation to delivery and closure, through the PO Journey Tracker.
• Proactively identify and resolve procurement and delivery delays.
• Payment & Compliance Management
• Coordinate with Finance to ensure timely supplier payments, targeting at least 95% payment compliance.
• Ensure invoices, purchase orders, and supporting documents are accurate and complete.
• Follow up on payment delays, invoice discrepancies, and supplier payment holds to avoid supply disruptions.
• Reconciliation & Issue Resolution
• Coordinate with Warehouse and Finance teams to reconcile goods receipts, short supplies, damages, and quantity or costing mismatches.
• Follow up on pending goods receipts, credit notes, invoice adjustments, and open purchase orders.
• Drive timely resolution of outstanding reconciliation and payment cases through structured follow-ups.
• Cross-functional Collaboration
• Collaborate with Demand Planning, Inventory, Category Management, Warehouse, Finance, and Supply Chain teams to maintain stock availability and meet business requirements.
• Participate in weekly operational reviews, providing updates on procurement, deliveries, payments, and pending issues.
• Identify process gaps and recommend improvements to enhance operational efficiency and supplier performance.
  
  

Key Performance Indicators (KPIs)

• 95%+ supplier payment compliance.
• Within 2 working days average PO sourcing lead time.
• 90%+ forecast accuracy, aligned with the demand planning team's measurement.
• Timely stock deliveries against confirmed POs.
• Regular and accurate PO Journey Tracker updates.
• Timely closure of invoice discrepancies, reconciliation cases, and pending goods receipts.
• Improved supplier fill rates and reduced supply disruptions.
  
  

Job Requirements

• Education: Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
• Experience: 1–3 years of experience in retail operations, procurement, supply chain coordination, or vendor management.
• Coordination Skills: Proven ability to coordinate with suppliers, distributors, brands, Finance, and Warehouse teams.
• Technical Skills: Proficiency in MS Excel, purchase order management, inventory tracking, and reconciliation.
• Analytical Skills: Ability to identify discrepancies, track KPIs, and resolve operational issues.
• Communication: Strong communication, negotiation, and follow-up skills.
• Ownership: Ability to manage multiple tasks, meet deadlines, and ensure end-to-end procurement and fulfillment.
• Preferred: Experience in e-commerce, FMCG, or retail supply chain operations.