Coordinator - Vendor Management and Service Delivery
TechSurge Inc
Date: 9 hours ago
City: Karachi
Contract type: Full time
Job Requirement:
Experience: 1-2 Years
Industry: Banking / Financial Services / Fintech
Department: Operations / Vendor Management
Job Type: Full-Time Onsite (DHA Phase 6, Karachi)
Key Responsibilities:
Experience: 1-2 Years
Industry: Banking / Financial Services / Fintech
Department: Operations / Vendor Management
Job Type: Full-Time Onsite (DHA Phase 6, Karachi)
Key Responsibilities:
- Coordinate with vendors and service providers to ensure timely and efficient delivery of services.
- Monitor vendor performance against agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and contractual commitments.
- Liaise with internal departments, including Operations, IT, Compliance, Procurement, Finance, and Business teams, to facilitate smooth service delivery.
- Track and follow up on vendor-related issues, service requests, escalations, and complaints until resolution.
- Maintain vendor records, contracts, performance reports, service documentation, and other relevant databases.
- Assist in vendor onboarding, evaluation, due diligence, and periodic performance reviews.
- Prepare regular reports on vendor performance, service delivery status, pending issues, and operational challenges.
- Ensure vendors comply with organizational policies, regulatory requirements, and applicable banking/fintech standards.
- Coordinate periodic vendor review meetings and maintain minutes of meetings and action trackers.
- Identify service delivery gaps and highlight opportunities for process improvement.
- Support internal and external audits by providing vendor-related documentation and records.
- Ensure timely communication and escalation of critical service disruptions or operational risks.
- Bachelor's Degree in Business Administration, Finance, Management, IT, or a related field.
- Minimum 2 years of relevant experience in vendor management, service delivery, operations, or coordination within the banking or fintech industry.
- Understanding of vendor management processes, SLAs, KPIs, and service delivery standards.
- Familiarity with banking operations, digital financial services, payment systems, or fintech operations will be an advantage.
- Experience in stakeholder coordination, issue tracking, reporting, and documentation.
- Strong communication and interpersonal skills.
- Excellent coordination and follow-up abilities.
- Good analytical and problem-solving skills.
- Strong attention to detail and organizational skills.
- Ability to manage multiple tasks and meet deadlines.
- Proficiency in MS Office, particularly Excel, Word, and PowerPoint.
- Ability to work independently and collaboratively with cross-functional teams.
- Professional approach to vendor relationship management and issue resolution.
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