Customer Relationship Executive -Fixed 6 months contract
IDEMIA
Date: 4 hours ago
City: Karachi
Contract type: Contractor
Job description:
Purpose
This role is responsible for maximizing customer satisfaction through effective contract delivery as well as generating revenue on Business as usual.Key Missions
- Manages BAU activities on assigned accounts
- First point of contact for customers
- Manages customer complaints and escalations
- Builds customer intimacy at all applicable levels of customer organization
- Develops a deep understanding of customers organization
- Supports integration of new products or services
- Customer Relationship Management
- Contract & SLA Management
- Product/Service Request Coordination & Implementation
- Issue Resolution & Escalation Management
- Reporting & Performance Tracking
- Process Improvement & Collaboration
- Provides customer insights to sales for forecasting and updates.
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