Customer Service Advisor
DHL Express
Date: 2 weeks ago
City: Karachi
Contract type: Full time
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS
Would you like to become part of the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS
- Handle incoming calls and chats from customers related to booking, tracking / tracing, pre/post-ship inquiries etc. in a professional manner.
- Ensure response to emails as per defined SLAs.
- Support in maintaining departmental service levels.
- Assist and deliver on all tasks assigned by supervisor/manager.
- Liaise with Operations, Sales and other departments for quick and efficient resolution of customer issues and queries.
- Generate sales and cash leads for Commercial department.
- Up-sell DHL value added services.
- Identify customer needs to promote DHL electronic shipping solutions to increase e-commerce penetration.
- Bachelor Degree with at least 1-2 years of relevant experience.
- Functional knowledge of MS Office.
- Proficient with telephone and order booking systems.
- Excellent spoken and written communication skills.
- Excellent negotiation and interpersonal skills.
- Strong career support in an international environment.
- Great culture and colleagues.
- Multifarious benefit program.
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