Customer Service Executive - Tenant Support - TJ / 1949489

Our client Perfect Scribes is looking for a Customer Service Executive - Tenant Support in Islamabad

The Tenant Support Executive at Perfect Scribes plays a crucial role in providing exceptional tenant relations and customer service primarily through spoken communication with UK tenants. This position is office-based in Islamabad and requires fluency in English, confidence in maintaining unscripted conversations, and the ability to handle inbound calls effectively while documenting cases accurately. The role involves working shifts aligned with UK working hours, making reliability, self-discipline, discretion, and honesty essential attributes for success. Though no prior experience is required, applicants should be comfortable with the shift timings and motivated to deliver high-quality service in a small team environment without constant supervision. The ideal candidate demonstrates excellent spoken English skills and a strong commitment to customer satisfaction. They engage with tenants professionally over the phone, resolving queries, managing concerns, and maintaining clear documentation of all interactions. This position offers comprehensive training to fresh graduates or individuals with strong English communication abilities and encourages those with call center or UK/US process experience to apply. Overall, the Tenant Support Executive serves as a vital link between tenants and the company, ensuring a positive experience and efficient resolution of tenant matters.

Responsibilities

• Handle inbound tenant calls with professionalism, providing clear and empathetic communication in spoken English.
• Effectively manage tenant relations by addressing concerns, answering questions, and resolving issues in a timely manner.
• Document case details thoroughly and accurately following each tenant interaction, maintaining detailed records.
• Maintain confidentiality and discretion when handling sensitive client and tenant information.
• Work the designated UK-aligned shifts, demonstrating reliability and self-discipline to meet operational requirements.
• Contribute to a collaborative team environment by completing tasks without constant supervision.
• Adapt communication style to handle unscripted conversations confidently and effectively.
• Support continuous improvement efforts by providing feedback and participating in training sessions.
• Ensure compliance with company policies and procedures related to tenant support and data protection.
• Stay informed about tenant services, company offerings, and relevant processes to assist tenants effectively.