Customer Service Representative (CSR) – Dispatch Coordinator

Join Yuni Rides | Karachi, Pakistan

Location: Gulistan-e-Jauhar, Karachi, Pakistan

Work Arrangement: Onsite

Monthly Salary: PKR 45,000 – 50,000

Working Hours: 9:00 PM – 6:00 AM (Pakistan Standard Time)

Working Days: Monday – Saturday

At Yuni Rides, we are committed to making student transportation safer, more reliable, and more accessible for families across the United States.

Our team works behind the scenes to coordinate transportation services, support drivers, and ensure students reach their destinations safely and on schedule.

We are expanding our Operations Team and looking for a motivated, customer-focused professional to join us as a Customer Service Representative (CSR) – Dispatch Coordinator.

If you have strong communication skills, enjoy solving operational challenges, and can manage multiple responsibilities in a fast-paced environment, this could be an excellent opportunity to grow your career.

As a CSR – Dispatch Coordinator, you will help coordinate daily transportation activities and serve as a key communication link between drivers, parents, schools, and internal operations teams.

You will monitor transportation activities, assist with dispatch coordination, address service-related concerns, and help maintain smooth day-to-day operations.

The ideal candidate is organized, proactive, detail-oriented, and confident communicating professionally in English.

1. Transportation Operations & Dispatch

• Monitor daily transportation schedules and trip activities.
• Coordinate driver assignments and transportation requirements.
• Track driver activity and provide operational support.
• Assist with route adjustments, trip modifications, and reassignment requests.
• Identify and escalate service disruptions when necessary.
• Support transportation coverage and operational continuity.

2. Customer Service & Communication

• Communicate with drivers, parents, schools, and internal teams.
• Respond to inquiries professionally and promptly.
• Provide updates regarding transportation schedules and service changes.
• Assist in resolving customer concerns and operational issues.
• Maintain accurate communication records and a customer-focused approach.

3. Driver Support & Onboarding

• Assist new drivers throughout the onboarding process.
• Guide drivers through documentation and onboarding requirements.
• Follow up on pending documents and profile updates.
• Support driver readiness and ongoing operational communication.

4. Administrative & Reporting Support

• Maintain accurate operational records and documentation.
• Update internal databases and tracking systems.
• Assist with performance reports and operational monitoring.
• Escalate issues to the appropriate team members.
• Collaborate with management to improve operational workflows.

• Bachelor's degree or equivalent relevant professional experience preferred.
• 1–3 years of experience in customer service, dispatch, logistics, transportation, or operations support.
• Strong written and verbal English communication skills.
• Excellent interpersonal and customer service abilities.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize competing responsibilities.
• Effective problem-solving and critical-thinking abilities.
• High attention to detail and accuracy.
• Professional communication and a solution-oriented mindset.
• Comfortable working with digital platforms and operational software.

Experience in any of the following areas will be an advantage:

• Customer Support or Call Center Operations
• Transportation or School Transportation
• Dispatch and Logistics Coordination
• Fleet or Driver Operations
• Route Management and Scheduling
• Driver Onboarding and Documentation
• CRM and Dispatch Management Systems
• Real-Time Operations Monitoring
• Incident Management and Escalation

Familiarity with the following tools and platforms is beneficial:

• Microsoft Office (Excel, Word, Outlook)
• Google Workspace (Sheets, Docs, Gmail)
• CRM Platforms
• Dispatch and Scheduling Software
• Data Entry and Reporting Tools
• Digital Communication Platforms

• Competitive monthly salary package.
• Professional and supportive working environment.
• Hands-on training and continuous learning.
• Opportunities for professional development and career growth.
• Exposure to U.S.-based transportation operations.
• Collaborative and performance-focused team culture.
• The opportunity to contribute to transportation services supporting children and families.

We welcome applications from professionals who:

• Enjoy helping people and resolving challenges.
• Communicate confidently and professionally in English.
• Can remain organized during busy operational periods.
• Demonstrate accountability and attention to detail.
• Work effectively both independently and as part of a team.
• Take initiative and follow tasks through to completion.

Interested candidates are invited to share their updated CV or resume.

Email: [email protected]

Subject Line: CSR Application – Dispatch Coordinator

Please ensure your application includes relevant work experience, skills, and qualifications.

Yuni Rides is an equal opportunity employer. We consider applicants based on their relevant qualifications, skills, experience, and business requirements.

We are committed to maintaining a respectful, inclusive, and professional workplace where individuals have the opportunity to contribute and grow.

Join Yuni Rides and become part of a team making a meaningful difference in student transportation!

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