Customer Service Representative - Study Abroad & Immigration - TJ / 1868130

Our client Vizzora Abroad is looking for a Customer Service Representative - Study Abroad & Immigration in Lahore

Location: Lahore

Company: VIZZORA Abroad

Job Type: Full-time

About Us

VIZZORA Abroad is a growing consultancy specializing in Study Abroad, Immigration, and Tourism services. We are looking for a confident, enthusiastic, and customer-focused Customer Service Representative / Study Abroad & Immigration Counsellor to join our team and help prospective clients achieve their international education and migration goals.

Key Responsibilities

• Welcome and assist walk-in and online clients professionally.
• Respond to inquiries via WhatsApp, email, and social media.
• Provide accurate information about our study abroad, immigration, and tourism services.
• Understand clients' needs and recommend suitable options.
• Conduct counselling sessions and convert inquiries into successful enrollments.
• Follow up with prospective clients and maintain strong relationships.
• Maintain client records and ensure timely communication.
• Work closely with the marketing team to achieve monthly sales targets.
  
  

Requirements

• Bachelor's degree
• English communication skills (spoken and written)
• Strong interpersonal and customer service skills
• Highly confident, and professional personality
• Passion for sales and customer engagement
• Ability to build trust and maintain positive client relationships
• Sales and/or marketing experience will be preferred
• Fresh graduates are strongly encouraged to apply
  
  

What We Offer

• Competitive salary
• Performance-based incentives
• Professional training and career development
• Friendly and professional work environment
• Opportunity to grow with a rapidly expanding international consultancy
  
  

Responsibilities

• Provide expert consultation and advice to prospective students regarding study abroad opportunities and immigration procedures.
• Manage the entire visa application process, including guiding clients through documentation, compliance, and submission.
• Maintain thorough knowledge of current immigration laws, policies, and study abroad program requirements.
• Build and sustain positive relationships with clients through effective communication and regular follow-ups.
• Assist with lead generation and qualify potential clients to maximize engagement and conversion rates.
• Collaborate with marketing efforts to promote services and increase client outreach.
• Resolve client inquiries and challenges promptly with a solution-focused approach.
• Document client interactions and maintain accurate records for reporting and compliance purposes.
• Demonstrate professionalism and a client-first mindset in all interactions.
• Manage time efficiently to balance consultation, follow-up, and administrative tasks.
• Support sales initiatives by understanding client needs and promoting appropriate services.
• Stay updated on changes in visa processing and immigration requirements to provide accurate guidance.