Customer Service Representative - TJ / 1858433

Our client Encore Patient Transfers is looking for a Customer Service Representative in Lahore

Encore Patient Transfers, a Canadian-based Non-Emergency Patient Transfer Service, is seeking motivated Customer Service Representatives to join their team. These roles serve clients in both the USA and Canada during night shift hours. The successful candidates will be responsible for managing inbound calls from healthcare facilities, accurately collecting booking details, providing customer support, and handling inquiries professionally.

This position requires onsite work and excellent communication skills, including fluency in English and strong spoken and listening abilities. Representatives contribute to ensuring a seamless experience for clients who rely on timely patient transfer services. Customer Service Representatives at Encore Patient Transfers do not manage a team but play a critical role in supporting clients by multitasking between order taking, booking appointments, and providing on-call support. Representatives maintain a customer-focused approach while working efficiently in a fast-paced environment.

A minimum of two years of experience in customer service or a related field is required. The company values individuals who are effective communicators, detail-oriented, and committed to delivering exceptional service during night shifts.

Responsibilities

:

• Handle inbound calls from healthcare facilities to accurately collect and record patient transfer booking details.
• Provide clear, professional, and empathetic communication to ensure client satisfaction.
• Address client inquiries and resolve issues promptly and effectively with a customer-first approach.
• Assist clients with booking and managing appointments related to patient transfers.
• Offer on-call support during night shift hours to maintain continuous availability for client needs.
• Manage multiple tasks simultaneously while maintaining accuracy and meeting service standards.
• Collaborate with healthcare facilities and internal teams to coordinate patient transfers smoothly.
• Maintain comprehensive records of all interactions and transactions according to company policies.
• Adhere to mandatory requirements such as onsite work attendance, strict confidentiality, and compliance with company procedures.
• Continuously update knowledge about services offered to provide reliable and accurate information.