Customer Service Team Leader - TJ / 1854556

Our client Glorium Technologies is looking for a Customer Service Team Leader in Lahore

Glorium Technologies seeks a dedicated Customer Service Representative to join their team. This role involves interacting with customers to provide friendly, efficient, and effective service. The ideal candidate communicates well, addresses customer needs promptly, and uses Customer Relationship Management (CRM) software to manage inquiries. This position requires managing a small team of four individuals, ensuring smooth daily operations, supporting team members, and driving excellent customer experiences. Candidates with at least one year of experience are preferred, but enthusiastic fresh graduates with strong communication skills are also welcome.

The Customer Service Representative is responsible for maintaining a positive company image by delivering excellent service across multiple channels, resolving customer issues, and facilitating communication between customers and various departments. The role demands active listening and problem-solving skills to effectively handle diverse customer situations. Efficient time management and organization are crucial to maintain workflow and meet performance goals. Leadership duties include mentoring team members, monitoring team progress, and contributing to a supportive work environment that encourages continuous improvement.

Responsibilities

• Respond promptly and professionally to customer inquiries through various communication channels.
• Utilize CRM software to log and track customer interactions and provide timely follow-ups.
• Manage a team of four representatives by providing guidance, support, and performance feedback.
• Resolve customer complaints and issues efficiently to ensure customer satisfaction.
• Maintain detailed and accurate records of customer interactions and transactions.
• Coordinate with other departments to address product or service-related concerns.
• Monitor team performance and assist in setting goals to improve customer service quality.
• Train and mentor team members to enhance their communication and problem-solving skills.
• Prioritize tasks and manage time effectively to handle multiple cases simultaneously.
• Identify opportunities to improve customer service processes and contribute to company initiatives.
• Stay informed about company products, services, and policies to provide accurate information to customers.
• Ensure compliance with company policies and procedures while maintaining high service standards.