Customer Services Officer - PostEx
Taraki
Date: 4 weeks ago
City: Lahore
Salary:
PKR 35,000
-
PKR 45,000
per month
Contract type: Full time
Our client PostEx is looking for Customer Service Officer in Lahore.
Key Responsibilities:
Key Responsibilities:
- Handle inbound and outbound customer calls, emails, or chats
- Respond promptly to customer inquiries and resolve issues efficiently
- Provide accurate information about products, services, and company policies
- Maintain customer records and update databases
- Escalate complex issues to the relevant department when required
- Follow communication procedures, guidelines, and policies
- Achieve daily/weekly/monthly performance targets (KPIs)
- Ensure customer satisfaction and maintain service quality standards
- Minimum Intermediate / Bachelor's degree
- Strong communication skills (English & Urdu)
- Good problem-solving abilities
- Basic computer knowledge (MS Office, CRM systems)
- Ability to work in a fast-paced environment
- Strong listening and interpersonal skills
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