Customer Services Specialist

ibex. Pakistan


Date: 8 hours ago
City: Remote
Contract type: Full time
Remote
Product Support Technicians are information technology (IT) professionals who provide technical support to internal/external users and clients as required. The Product Support Technician will be required to solve basic technical problems and provide support to resolve network, systems and software relating issues/requests. The goal is to make sure that customer experience value is maintained to meet the organizational goals.

Qualifications

  • Bachelor’s or above Degree in Information Technology, Computer Science or related field
  • Experience in ServiceDesk, Access, Incident, Change, Problem Management and IT Infrastructure will be preferred
  • Excellent verbal and written communication skills
  • Technical writing skills
  • Problem-solving maven adept at quickly dissecting an issue into its component parts and identifying the root cause or opportunity
  • Excellent prioritization skills - ability to multi-task and work well under pressure and adjust work accordingly, often against tight deadlines and without continued direct supervision
  • ServiceDesk/CRM/ITSM tools experience preferred
  • Ability to comprehend Native North American, British or Neutral Language Accents
  • High energy, self-starter with bias for action and sense of urgency to deliver results
  • Basic knowledge of ITIL Framework
  • Knowledge of fundamental operations of relevant software, hardware and other equipment
  • Attentive to customer concerns and render services with positive attitude
  • Proactively identifying process improvement opportunities and ability to communicate to the management with evidence and data
  • Available to work in Flexible shift timings

Responsibilities

  • Tackle issues and service requests reported via calls
  • Diagnose and resolve issues and requests, reported through emails
  • Carefully follow through the email threads and manage them in Outlook shared mailbox
  • Respond with proficient technical writing skills
  • Accurately maintaining the log and track of reported issues and requests via unique tickets
  • Assignment of tickets to correct teams
  • Ensure completing the cycle of tickets (open to end)
  • Managing/troubleshooting user accounts, user-permissions, ceasing user accounts and rights on corporate resources by applying group policies
  • Troubleshooting Level-1 (preliminary diagnosis) of issues on Windows and Mac OS
  • Dealing with minor Microsoft Outlook issues and providing support to users with email configuration settings on the exchange
  • Providing/troubleshooting VPN services for remote users
  • Providing onsite and remote help using VNC/Team Viewer utility
  • Dealing with desktop support issues i.e. Application issues (Microsoft Office applications, client provided applications, in-house developed applications), ensuring and applying essential updates & fixes
  • Basic knowledge of Networks (IP related issues, router/hub/switch related issues, using network commands to troubleshoot, ping, nslookup, ipconfig, tracert, circuits, topologies, routing protocols)
  • Windows/Linux/Mac OS multiple flavors basic knowledge (Windows Server edition/Win 10/Ubuntu/Monterey etc.)

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Senior Staff Accountant

Contour Software, Remote
1 day ago
About ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+...

Business Development Manager

A.P. Moller - Maersk, Remote
1 day ago
The Business Development Manager is responsible for driving commercial growth of the Depot and Customs product portfolio by identifying new business opportunities, managing strategic customer relationships and delivering integrated logistics solutions. The role partners closely with Product, Sales, Customer Experience, Operations and other cross-functional teams to achieve revenue, profitability, and volume targets while ensuring seamless execution and exceptional customer value.Key...

Humanitarian Specialist

The Church of Jesus Christ of Latter-day Saints, Remote
1 day ago
Responsibilities Assist the Regional Humanitarian Manager to coordinate humanitarian efforts within Pakistan Plan and execute humanitarian projects in alignment with Area priorities Coordinate with departments to ensure humanitarian projects are on track and completed timely per the project plan Provide training and support to senior missionaries and volunteers Build and maintain relationships with local communities, government officials, and NGOs Develop...