Customer Support Engineer (Level 2)
SPERTON India - Where Great People Meet
Date: 1 hour ago
City: Lahore
Contract type: Full time
- Location: Lahore (Head Office)
- Employment Type: Full-time onsite
We are looking for a skilled and customer-focused "L2 Support Engineer" for one of our client's, who are a leading brand in electronics and mobile industry, to join their team on full-time onsite basis.
The ideal candidate will provide second-level support for company's Finance Plus Services, including dealer management systems, merchant applications, and customer-facing mobile apps. This role requires strong technical troubleshooting abilities, familiarity with Android platforms and AWS, and a proactive approach to issue resolution and knowledge sharing.
What You'll Do?
- Provide L2 support for company's Finance Plus services, addressing issues across dealer, merchant, and customer platforms
- Serve as the point of contact for complex technical issues raised by customers and dealers
- Analyze logs and configurations (AWS CloudWatch, Android client) to identify engineering defects
- Reproduce and troubleshoot issues by reconfiguring customer, dealer, or dashboard environments
- Create and maintain support documentation, best practices, and contribute to internal knowledge sharing
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field
- Upto 4 years of professional work experience
- Experience in Android mobile application development
- Basic knowledge of Mobile Device Management (MDM) and Android device administration
- Hands-on experience with AWS, Linux, and MySQL is highly desirable
- Ability to perform initial debugging using AWS logs and Android device logs
- Strong customer service orientation with a focus on resolving complex technical issues
- Excellent multitasking, communication, and problem-solving skills in a dynamic environment
Sperton Pakistan is part of Sperton Global, a recruitment and consulting company with an international reach. We are committed to helping our clients achieve success in their hiring processes, finding the right people for the right positions.
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