Customer Support Executive

Our client Xyber Systems We are seeking a dedicated and customer-focused Customer Support Executive to join our dynamic team on a permanent basis in Lahore, Pakistan. This is an excellent opportunity for a motivated individual with a passion for providing exceptional service to contribute to our company's success. If you excel at building rapport and resolving customer inquiries efficiently, we encourage you to apply.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email, ensuring a high level of customer satisfaction.
• Actively listen to customer concerns, identify their needs, and provide effective solutions in a timely manner.
• Troubleshoot and resolve customer issues by utilizing problem-solving skills and product knowledge.
• Document all customer interactions, feedback, and resolutions accurately in the CRM system.
• Educate customers on product features, services, and policies to enhance their experience.
• Escalate complex issues to the appropriate department or team member when necessary, following established procedures.
• Contribute to team efforts by sharing insights and best practices to improve overall customer support quality.

Required Qualifications

Experience & Education

• Minimum of 1 year of experience in a customer-facing role.
• Bachelor of Business Administration (BBA), Bachelor of Commerce (B.Com), or Associate of Arts (AA) degree.

Skills & Languages

• Demonstrated proficiency in Active Listening and Problem Solving.
• Excellent Communication Skills (verbal and written).
• Exceptional Patience and a customer-centric attitude.
• Strong Time Management and organizational abilities.
• Experience with Email Support and Phone Support.

Preferred Qualifications

• Fluency in English, both written and spoken.
• Familiarity with [mention specific industry software or tools if applicable, e.g., CRM software, ticketing systems].
• Previous experience in a similar industry.

What We Offer

• Compensation: A competitive monthly salary of PKR 70,000.
• Benefits: Comprehensive Health Insurance coverage.
• Work Environment: A supportive and collaborative onsite work environment in Lahore, Pakistan.
• Opportunity: A permanent position with potential for professional growth within the company.