Customer Support Executive (Onsite, Lahore, PKR Salary)

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Date: 9 hours ago
City: Lahore
Contract type: Full time
Requirements:

  • 1–3 years of experience in customer support, call center, or service coordination roles.
  • Strong communication and interpersonal skills.
  • Confident, professional, and customer-centric approach.
  • Ability to multitask and manage multiple queries simultaneously.
  • Basic computer proficiency and familiarity with HubSpot will be a plus.
  • Strong coordination and problem-solving skills.


Responsibilities:

  • Respond to customer inquiries across multiple channels (calls, WhatsApp, email, etc.) in a timely and professional manner.
  • Understand customer requirements and provide accurate information about products and services.
  • Guide customers through available options and assist in decision-making.
  • Manage service requests end-to-end by collecting all necessary details and documentation from customers while ensuring accuracy and completeness.
  • Coordinate with internal teams for execution, and efficiently schedule and confirm appointments to ensure timely service delivery.
  • Ensure timely follow-ups with customers to provide updates and maintain engagement.
  • Handle order processing, confirmations, and ensure smooth closure of each request.
  • Maintain and update customer records, interactions, and service details in the CRM system.
  • Track open cases and ensure all queries are resolved within defined timelines.
  • Escalate complex issues to relevant teams while ensuring proper communication with the customer.
  • Maintain a high level of professionalism, creating a strong first impression for the company.
  • Identify customer pain points and share feedback with internal teams for service improvement.

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