Customer Support Executive (Onsite, Lahore, PKR Salary)
HR POD Careers
Date: 2 weeks ago
City: Lahore
Contract type: Full time
Requirements:
- 1–3 years of experience in customer support, call center, or service coordination roles.
- Strong communication and interpersonal skills.
- Confident, professional, and customer-centric approach.
- Ability to multitask and manage multiple queries simultaneously.
- Basic computer proficiency and familiarity with HubSpot will be a plus.
- Strong coordination and problem-solving skills.
- Respond to customer inquiries across multiple channels (calls, WhatsApp, email, etc.) in a timely and professional manner.
- Understand customer requirements and provide accurate information about products and services.
- Guide customers through available options and assist in decision-making.
- Manage service requests end-to-end by collecting all necessary details and documentation from customers while ensuring accuracy and completeness.
- Coordinate with internal teams for execution, and efficiently schedule and confirm appointments to ensure timely service delivery.
- Ensure timely follow-ups with customers to provide updates and maintain engagement.
- Handle order processing, confirmations, and ensure smooth closure of each request.
- Maintain and update customer records, interactions, and service details in the CRM system.
- Track open cases and ensure all queries are resolved within defined timelines.
- Escalate complex issues to relevant teams while ensuring proper communication with the customer.
- Maintain a high level of professionalism, creating a strong first impression for the company.
- Identify customer pain points and share feedback with internal teams for service improvement.
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