Customer Support Executive – Supply Chain

We are seeking a dedicated and motivated Customer Support Executive to join our dynamic Supply Chain team in a permanent, onsite role. This is an excellent opportunity to contribute to our operational efficiency and enhance customer satisfaction within a critical business function. If you are passionate about resolving customer inquiries and possess a strong understanding of supply chain processes, we encourage you to apply.

Key Responsibilities

• Manage and resolve customer inquiries related to supply chain operations, including order status, shipment tracking, and delivery issues, ensuring prompt and accurate responses.
• Maintain accurate and up-to-date customer records within our Customer Relationship Management (CRM) system, documenting all interactions and resolutions.
• Collaborate with internal departments, such as logistics, procurement, and warehousing, to address and resolve customer concerns effectively.
• Utilize ERP systems to access relevant information, track orders, and identify potential supply chain disruptions impacting customer deliveries.
• Proactively identify and escalate recurring customer issues to management for process improvement and strategic resolution.
• Provide exceptional customer service by building and maintaining strong relationships with key stakeholders and clients.
• Prepare regular reports on customer inquiries, resolution times, and customer feedback to support continuous improvement initiatives.

Required Qualifications

• Bachelor's Degree in a relevant field.
• Minimum of 1 year of experience in a customer support or related role, preferably within a supply chain environment.
• Proficiency in using Customer Relationship Management (CRM) systems.
• Familiarity with ERP systems.
• Demonstrated strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Effective time management and organizational abilities.
• Proficiency in Microsoft Office Suite, particularly Excel for data management and reporting.
• Strong interpersonal skills with the ability to build rapport and maintain professional relationships.

Preferred Qualifications

• Fluency in English.
• Experience in supply chain logistics or operations.
• Relevant professional certifications in customer service or supply chain management.

What We Offer

• Compensation: A competitive monthly salary of PKR 70,000.
• Benefits: Comprehensive Health Insurance coverage.
• Work Environment: An onsite, collaborative, and supportive team atmosphere.
• Opportunity: The chance to make a significant impact in a permanent role within a vital business unit.