Customer Support Specialist - Night Shift
SOSV SF & NY (Fka IndieBio)
Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
Karachi
Customer Success /
Full Time /
On-site
apply for this job
We are looking for a detail-oriented and personable Customer Support Specialist in our Pakistan office to manage patient consent tracking, coordinate with healthcare facilities, and support patients directly through outreach calls. This role is critical to ensuring our services are properly authorized, our facility partners are supported, and our patients feel comfortable and informed throughout the consent process.
Key Responsibilities
If you're passionate about delivering exceptional customer experiences and enjoy building strong relationships, we'd love to hear from you.
Apply using this link or send resumes to [email protected]
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job
Customer Support Specialist - Night Shift
Karachi
Customer Success /
Full Time /
On-site
apply for this job
We are looking for a detail-oriented and personable Customer Support Specialist in our Pakistan office to manage patient consent tracking, coordinate with healthcare facilities, and support patients directly through outreach calls. This role is critical to ensuring our services are properly authorized, our facility partners are supported, and our patients feel comfortable and informed throughout the consent process.
Key Responsibilities
If you're passionate about delivering exceptional customer experiences and enjoy building strong relationships, we'd love to hear from you.
Apply using this link or send resumes to [email protected]
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job
Customer Success /
Full Time /
On-site
apply for this job
We are looking for a detail-oriented and personable Customer Support Specialist in our Pakistan office to manage patient consent tracking, coordinate with healthcare facilities, and support patients directly through outreach calls. This role is critical to ensuring our services are properly authorized, our facility partners are supported, and our patients feel comfortable and informed throughout the consent process.
Key Responsibilities
- Contact patients to explain our services and obtain consent.
- Build positive relationships with healthcare facilities and provide ongoing support.
- Track and update patient consent records accurately.
- Follow up on outstanding requests and resolve customer queries.
- Maintain accurate records and report on progress using internal systems.
- Collaborate with internal teams to ensure timely issue resolution.
- Strong communication skills, both written and verbal
- Comfortable making outbound calls to patients, including elderly individuals
- Highly organized with strong attention to detail
- Ability to manage multiple corporate groups/accounts simultaneously
- Basic proficiency with spreadsheets and tracking tools (Google Sheets/Monday)
- Prior experience in customer service, healthcare administration, or a related field preferred
- Comfortable working in the USA time zone and on-site. This job post is for a night shift
If you're passionate about delivering exceptional customer experiences and enjoy building strong relationships, we'd love to hear from you.
Apply using this link or send resumes to [email protected]
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job
Customer Support Specialist - Night Shift
Karachi
Customer Success /
Full Time /
On-site
apply for this job
We are looking for a detail-oriented and personable Customer Support Specialist in our Pakistan office to manage patient consent tracking, coordinate with healthcare facilities, and support patients directly through outreach calls. This role is critical to ensuring our services are properly authorized, our facility partners are supported, and our patients feel comfortable and informed throughout the consent process.
Key Responsibilities
- Contact patients to explain our services and obtain consent.
- Build positive relationships with healthcare facilities and provide ongoing support.
- Track and update patient consent records accurately.
- Follow up on outstanding requests and resolve customer queries.
- Maintain accurate records and report on progress using internal systems.
- Collaborate with internal teams to ensure timely issue resolution.
- Strong communication skills, both written and verbal
- Comfortable making outbound calls to patients, including elderly individuals
- Highly organized with strong attention to detail
- Ability to manage multiple corporate groups/accounts simultaneously
- Basic proficiency with spreadsheets and tracking tools (Google Sheets/Monday)
- Prior experience in customer service, healthcare administration, or a related field preferred
- Comfortable working in the USA time zone and on-site. This job post is for a night shift
If you're passionate about delivering exceptional customer experiences and enjoy building strong relationships, we'd love to hear from you.
Apply using this link or send resumes to [email protected]
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Senior Machine Learning Engineer
Quirky Bit,
Remote
1 day ago
Home/Careers/Senior Machine Learning EngineerEngineeringSenior Machine Learning EngineerLahore, Pakistan Full-timeOverviewLead the development of advanced machine learning models for our enterprise clients, focusing on NLP and computer vision applications.Responsibilities Design and implement scalable machine learning systems for production environments Develop and optimize deep learning models with a focus on NLP and computer vision Collaborate with data scientists and engineers to integrate ML...
SC Agro Officer
PepsiCo,
Remote
1 week ago
OverviewUnder direction from Company management and agricultural experts, support farmers to produce seed and chip-stock that meets international standards of PepsiCo for Crisp (chips) processing.ResponsibilitiesCrop scouting and follow ups. Farm advisory service and help farmers from sowing till harvesting and handling. Ensure that good agricultural practices are followed on the farms producing potatoes for PepsiCo. Provide visibility of crop performance...
Relationship Officer - DBC Balance Builder Retention
Mashreq,
Remote
1 week ago
Job Purpose:- To achieve monthly KPIs (Save Rate) assigned.- To maintain standard performance to achieve top save rate and maximum retains without Offer- To ensure that all Retention efforts and activities are directed to meeting card business goals.- To ensure assigned card retention monthly targets are achieved- To ensure that there is no complaints or errors.- Top call quality scores...
