Debt Collector

Position Summary:

As a Collector, your role will be integral in assisting Cedar in the recovery of outstanding debts owed to its clients. You will be responsible for managing a portfolio of delinquent accounts and employing effective communication and negotiation strategies to resolve outstanding debts while adhering to relevant laws and regulations.

Responsibilities:

• Debt Recovery: Contact and negotiate with consumers about their outstanding debts, adhering to company policies and procedures.

• Record Keeping: Maintain accurate and up-to-date records of all communications and transactions with consumers.

• Communication: Use various channels, including phone calls, emails, and digital platforms, to reach out to consumers and discuss payment options.

• Financial Analysis: Investigate and analyze consumers' financial situations to determine the best approach for debt recovery.

• Payment Plans: Advise and assist consumers in developing suitable payment plans based on their financial capabilities.

• Follow-Up: Monitor and follow up on payment arrangements to ensure compliance with agreed-upon terms.

• Issue Resolution: Resolve consumer inquiries and disputes regarding their debts promptly and professionally, providing necessary documentation and explanations.

• Collaboration: Work with internal departments, such as legal and credit, to obtain relevant information and support for debt recovery.

• Regulatory Compliance: Stay updated on industry regulations, legal requirements, and best practices related to debt collection.

• Target Achievement: Meet individual and team targets for debt recovery rates, overdue account reduction, and consumer satisfaction.

Requirements:

• Education: Bachelor’s degree required.

• Experience: Proven experience in a call center environment.

• Skills: Computer literate with a strong command of both spoken and written English.

Work Schedule

• Full-Time: 40+ hours per week

• Days: Monday to Friday (weekends off)

• Timings: Morning

• Salary: 110K Basic plus commissions

• What we offer:

  • Paid Time-Off (Annual, Sick and Personal)

  • Maternity and Paternity Leaves (As per the company's policy)

  • Medical Insurance

  • Life Insurance

  • Fuel Allowance (As per the company's policy)

  • Company Transportation (As per the company's policy)

  • Recognition programs (employee shoutouts, awards, anniversaries, etc.)

  • Collaborative and supportive team culture