Debt Recovery Telecaller - Bilingual (English/Urdu) - TJ / 1853760

Our client Recovantage Pvt Ltd is looking for a Debt Recovery Telecaller - Bilingual (English/Urdu) in Islamabad

Recovantage Pvt Ltd is seeking a dedicated Female Telecaller Recovery professional to join our team. This role involves reaching out to customers to assist in debt recovery efforts, requiring excellent communication skills in both English and Urdu. The successful candidate must handle conversations patiently and professionally, maintaining composure even in challenging situations. Fresh candidates eager to learn and grow in a dynamic office environment are encouraged to apply, though experience in debt recovery is considered an advantage. This position is ideal for individuals with a positive attitude, a commitment to professionalism, and a willingness to develop their skills further.

As part of our team, you will work in a supportive atmosphere that values your efforts and fosters your professional growth. The role emphasizes performance, with commission-based incentives reflecting your success. Candidates must meet the age requirement of 22 to 30 years and demonstrate the ability to thrive in an office setting, contributing effectively to the companys debt recovery goals. This position does not involve managing a team but focuses on individual contribution and client interaction excellence.

Responsibilities

• Conduct outbound calls to customers to discuss and recover outstanding debts in a courteous and effective manner.
• Communicate confidently in both English and Urdu, ensuring clear understanding during all conversations.
• Maintain patience and professionalism when interacting with customers, particularly in difficult or sensitive situations.
• Remain composed and positive, handling objections and challenges with tact and persistence.
• Accurately record customer responses and update relevant databases or systems promptly after each call.
• Identify customer needs and provide appropriate solutions to facilitate timely recovery of dues.
• Follow company policies and procedures related to debt recovery and customer interaction.
• Adhere to performance targets and strive to meet or exceed debt recovery goals set by the organization.
• Continuously develop communication and negotiation skills through training and self-improvement initiatives.
• Collaborate with team members and company departments to ensure customer information is handled properly and confidentially.
• Demonstrate eagerness to learn and adapt to new processes and technologies used in debt recovery operations.
• Maintain a professional office demeanor and punctuality, contributing positively to the overall work environment.
• Perform additional duties as assigned by the supervisor to support the companys recovery efforts.