Delivery Manager

Job Title: Delivery Manager

Job Location: Hyderabad / Bangalore / Pune / Nagpur / Mumbai / Kolkata

Must have Job requirement:

• BFS and/or Insurance domain knowledge preferred
• Experience in driving, strategizing SLA/client metrics that report health of a project (commercial and delivery)
• Should have had strong customer interfacing skills with particular emphasis on customer experience management in transformation
• Good understanding of business with P&L responsibility
• Sound exposure to Project Management Methodologies, Estimation and Pre-sales support
• Should have an executive presence
• Demonstrating thought leadership and lessons learnt from the other organizations as appropriate to ensure successful Delivery of contracted services levels
• Strong Client Relationship management and stakeholder management skills
• Effective Leader and excellent personal organization and planning skills
• Should demonstrate the ability to solve problems creatively
• Should be able to create and manage change
• Leveraging Business acumen, management experience, change management skills and domain expertise skills to provide strategic and tactical support to service Delivery operations
• Ability to work effectively in ambiguity, shifting priorities and multiple deadlines

Responsibilities

• Manage and led a team of 100+ FTEs as part of customer service operations
• Provide strategic direction to the team to provide assured and best in class delivery
• Drive the off-shore solution with focus on including the right elements that will enable on-time and Quality delivery
• Responsible to help identify/ recruit resources and resource utilization
• Liaise with Business Users for Requirement for various project streams across different lines of business
• Managing and driving the overall service of the Program other channels
• Key contact for all levels of governance forums
• Responsible for complete adherence to Program Level SOW
• Business process re-engineering and optimization