Director National & GMNC

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

YOUR TASKS

• Lead the overall National Accounts and GMNC commercial strategy for DHL Express Pakistan, delivering sustainable revenue growth, customer retention, profitability and market share expansion.
• Own the growth, retention and profitability of the National Accounts and GMNC portfolio, driving revenue, shipment, gross profit and share-of-wallet performance.
• Develop and execute strategic account plans aligned with country, regional and global priorities, identifying opportunities across industries, products, customer segments and international trade lanes.
• Build and maintain trusted relationships with CEOs, Managing Directors, Supply Chain Executives and other senior decision-makers within key customer organizations, positioning DHL as a strategic logistics and supply chain partner.
• Lead executive customer engagement, business reviews and strategic planning initiatives to strengthen customer loyalty and long-term partnerships.
• Lead major commercial negotiations, contract renewals and pricing discussions, ensuring commercially sustainable outcomes while protecting customer relationships.
• Develop industry-focused growth strategies and identify opportunities to expand DHL's presence within strategically important sectors.
• Lead the country-level management and governance of Global Multinational Customers, ensuring effective execution of regional and global account strategies within Pakistan.
• Provide leadership, coaching and direction to the National Accounts and GMNC team, creating a high-performance culture focused on customer centricity, accountability and commercial excellence.
• Drive customer retention, executive sponsorship and service recovery initiatives to ensure strategic customers receive differentiated service and support.
• Collaborate closely with Operations, Customer Service, Pricing, Finance, IT/Digital and regional/global stakeholders to deliver innovative customer-focused solutions.
• Establish strong commercial governance through forecasting, pipeline management, strategic account reviews, risk management and portfolio performance monitoring.
• Represent DHL Express at executive customer engagements, industry forums and commercial events.
  
  
  

YOUR PROFILE

• Bachelor's degree required. MBA or equivalent postgraduate qualification preferred.
• 10 - 15 years of commercial leadership experience within a B2B environment such as logistics, supply chain, transportation, technology, FMCG, manufacturing or other complex solution-selling industries.
• Proven track record of managing strategic customer portfolios and delivering significant revenue growth and profitability improvement.
• Demonstrated experience leading large commercial, corporate sales, national account or key account management teams.
• Strong executive presence with the ability to engage, influence and negotiate with CEOs, Board Members and senior business leaders.
• Proven success managing large local conglomerates and multinational customer relationships.
• Strong commercial acumen with expertise in strategic planning, contract negotiations, customer retention and profitability management.
• Excellent leadership, communication, stakeholder management and influencing skills.
• Experience operating effectively within matrix organizations and cross-functional environments.
  
  
  

OUR OFFER

• Strong career support in an international environment.
• Great culture and colleagues.
• Opportunities to work with some of Pakistan's largest local and multinational customers.
• Ongoing professional and leadership development.
• Multifarious benefit program.