ERP Support Coordinator

Overview

The UIT University (UITU) invites applications for “ERP Support Coordinator” to provide functional & technical support of ERP, CMS and other web applications to faculty, students and staff. The incumbent shall have following qualification and experience:

Specific Skills

• Ideal candidate should be conversant with the general working and CMS related requirements of academic departments including admissions, academic registration, enrollment , examination, OBE, QEC and Finance;
• Ability to understand business requirements and translate the same into software specifications;
• Good written, verbal communication and problem solving skills.
  
  

Responsible For

• User Support and Training:
• Provide timely and effective support to end-users across various departments utilizing the ERP/CMS application.
• Conduct training sessions for users to ensure they are proficient in using the system's features and functionalities.
• Address and resolve user queries, issues, and concerns related to the CMS, ensuring a high level of user satisfaction.
• System Coordination:
• Collaborate with user departments to understand their unique requirements and challenges related to CMS usage.
• Act as a liaison between end-users and the vendor technical team, ensuring effective communication and understanding of user needs.
• Troubleshooting and Issue Resolution:
• Diagnose and troubleshoot technical issues related to the ERP/CMS application.
• Work closely with the vendor support team to identify communicate and resolve technical problems and ensure the system's smooth operation.
• Software Requirement Specifications:
• Engage with department heads and key stakeholders to understand their business requirements related to any modifications and improvements required in the current system.
• Translate business requirements into detailed software specifications to guide system enhancements or customization.
• Consistency and Usability:
• Work towards improving the long-term usability of the CMS by identifying areas for optimization and enhancement.
• Proactively identify areas for improvement in system performance and user experience.
• Documentation and Training Materials:
• Maintain comprehensive documentation for CMS processes, configurations, and user guides.
• Quality Assurance:
• Perform User Acceptance Testing (UAT) for new features and bug fixes implemented in CMS.
  

Qualification & Experience Requirements

Computer Science (or relevant) graduate from HEC recognized university

How to Apply?

The interested candidates are requested to apply by visiting the following link: https://forms.gle/AR2B1NBBnn8ABkBL8