Global Human Resources Business Partner

Global Human Resources Business Partner

Aga Khan Health Services, Pakistan

The Aga Khan Health Services (AKHS), an agency of the Aga Khan Development Network (AKDN), is committed to improving the quality of life by providing accessible, high-quality healthcare services across multiple countries. Through an extensive network of hospitals, medical centers, primary healthcare facilities, and community-based health programs, AKHS delivers innovative, patient-centered healthcare while embracing digital transformation and operational excellence.

The Aga Khan Health Services (AKHS) is seeking a dynamic and experienced Global Human Resources Business Partner to join its Global Human Resources team. The position will be based at the AKHS Central Office in Karachi, Pakistan, and will report directly to the Global Head of Human Resources.

Summary of the Role

The Global HRBP acts as a trusted partner of the HR teams across Aga Khan Health Services (AKHS), leading the development, implementation and continuous improvement of global policies, processes and practices relating to a broad range of HR functions, including safeguarding, talent acquisition and development and employee relations and engagement across AKHS, providing subject matter expertise, analysis and recommendations to support the Global Head of Human Resources in achieving strategic HR objectives.

Key Responsibilities

• Leads the planning, coordination, and implementation of strategic Global HR initiatives in consultation with the Global Head of HR, ensuring alignment with organizational priorities and international best practices.
• Acts as the global focal point for safeguarding, talent acquisition, learning and development, HR policy and employee relations and engagement
• Manages the AKHS Safeguarding initiative by developing FAQs, communication materials, implementation toolkits, and awareness resources to strengthen capacity across the organization, while coordinating closely with safeguarding focal persons across AKHS.
• Manages the Safecall whistleblowing platform and acts as the escalation point for complex employee relations matters, including grievances, disciplinary cases and workplace investigations.
• Reviews and strengthens HR policies, employee handbooks, and related frameworks to ensure consistency across countries, compliance with organizational standards, local labour legislation, and international best practices.
• Serves as the focal point for enterprise-wide learning initiatives by managing the Learning Management System (LMS), coordinating with internal and external stakeholders, and supporting digital learning solutions.
• Conducts training needs assessments, identifies capability gaps, and develops competency-based training.
• Partners with the Global Head of Human Resources to implement talent development and succession planning initiatives, including high-potential employee identification and leadership development programmes to strengthen institutional talent pipelines.
• Manages end-to-end recruitment for assigned senior leadership positions, including conducting professional and safeguarding reference checks, ensuring compliance with organizational policies and recruitment best practices.

Eligibility Criteria

• Master’s in Human Resources or Organizational Development. Alternatively, an equivalent combination of education, specialized training, and progressive professional experience that demonstrates the required competencies to perform the role.
• Professional HR certifications such as CIPD, SHRM, SPHR, CHRP, or an equivalent qualification, would be advantageous.
• Minimum of 8 years of progressive HR experience, preferably within the healthcare, development, or humanitarian sectors.
• 3–5 years of experience in a managerial or senior specialist role, preferably with responsibility for global or regional initiatives.
• Demonstrated experience in conducting safeguarding investigations and case management processes.
• Experience of working with HR systems, Microsoft Office applications and preparing reports and dashboards for senior management.
• Advanced knowledge of safeguarding, whistleblowing, and HR compliance principles and practices.
• Excellent verbal and written communication skills in English.
• Proficiency in one or more additional relevant languages (e.g. Dari, Tajik, Swahili, Arabic), preferred.
• Strong interviewing, investigation, and report-writing skills.
• Flexibility to work evenings and weekends as and when required.
• Willingness to travel as required to Central Asia, East Africa, Middle East, South Asia.

This is a local posting for applicants who have the legal right to live and work in Pakistan

Please apply via the AKDN Career Centre via www.the.akdn/careers/2299639

Closing date 19 November 2026