Growth Associate

Position Title: Growth Associate

Location: Islamabad

About The Role

Restaurant owners in the US work rigorous 12-14-hour days to make sure that their business runs successfully. To make their lives easier – and to grow their business – they use different front of the house (FOH) and back of the house (BOH) software and use different products to operate their online ordering and marketing.

However, there's a downside to this. Restaurant owners must always operate at least 4 different CRMs/dashboards to make sure that everything is running smoothly. This adds more hours to an already busy schedule, and because a lot of restaurant owners are not technically savvy, they struggle with the technology and must hire someone to run it for them, which is an additional operating cost for them.

While software companies do promise support, it is modular – multiple people assigned to different query types – which makes it a hassle for the restaurant owner.

What if you had only one person providing all elements of support? Or better yet, what if software companies started providing people to run the platform for you?

That is what we have envisioned for the Growth role. We not only provide a unified platform but also a dedicated person that works as a business partner to the restaurant owner who runs the platform for them and focuses primarily on growing their business.

This role reports directly to the Manager, Growth, and works cross-functionally primarily with five core teams to get the job done: Operations Onboarding, Marketing & Design, Payroll, Inventory & Accounting & Operations (USA). Success in this role depends on tight coordination across all five teams.

What will be your responsibilities?

Your work falls into two tiers: one-time onboarding/setup tasks completed per restaurant, and recurring tasks that commence post go-live.

One-Time (Restaurant Setup/Onboarding)

One-time tasks are variable, not fixed — how many (if any) apply depends on where the restaurant is in its onboarding journey, from fully configured to minimal setup. Since these come up on a need-to-do basis, you're expected to know & be willing to learn how to execute each one when the need arises.

• Handover & Transition: Receive the account from the Onboarding team following installation, including a full handover document and knowledge-transfer session.
• Platform Configuration (as needed, based on onboarding state): Set up any remaining platform features and integrations relevant to the restaurant that weren't already completed during onboarding.
• Client & Brand Setup: Set up the restaurant's marketing accounts and initial brand strategy, in coordination with the Marketing & Design team.
• Client Training (rare; as needed only): Where required, deliver menu and platform training sessions to the restaurant owner and staff.
• Third-Party & Directory Integrations: Set up and verify listings/integrations such as Yelp, Google My Business, and other third-party platforms.
• Payroll Onboarding: In coordination with the Payroll team, support setup and oversee the first payroll run leading to recurring payroll runs.
• Design Collaboration: Brief, review, and approve social and visual assets in coordination with the Marketing and Design teams.
  
  

Core to the Role: Driving Growth Through Platform Insights

This is the bread-and-butter of the role, everything else supports it. Each restaurant has its own view within the AIO platform, with analytics across Order & Pay, Marketing, Staff, Inventory, and Office. The Growth Expert is expected to actively use these insights not just maintain the account to spot opportunities and drive the restaurant's bottom line.

Recurring (Ongoing Account Management)

• Client Communication & Meeting Intelligence: Provide general operational support to the restaurant owner through regular client meetings and check-ins; log and process them through the meeting intelligence workflow, including AI-driven analysis, escalation, and daily to-do triage. Coordinate with the on-ground Operations (USA) team for anything requiring an in-person visit.
• Marketing & Content Execution: In coordination with the Marketing and Design teams, manage the restaurant's ongoing marketing content, scheduling, and reviews, and coordinate any related design updates as needed.
• CRM & Systems Hygiene: Maintain up-to-date records across internal tools to keep account status, tasks, and issues accurately tracked.
• Payroll Support: In partnership with the Payroll team, provide ongoing payroll support to the restaurant owner.
  
  

What are we looking for and what does it require to be the right fit for this role?

You will be joining a team with a culture centered around agility, a constant hunger to learn and the desire to teach and make those around you better.

Soft Skills Requirements: An ideal candidate will have the following soft skills, in order of priority:

• Solid command of formal, conversational and colloquial English;
• People skills to establish and manage a relationship with restaurant owners;
• Emotional intelligence; and
• Knowledge of US cultural sensitivities.
  
  

Please note that we do not expect you to have all these competencies. However, command over the English language and people skills are must-haves.

Technical Skills Requirements: An ideal candidate will have a good understanding – at least – and some command of the following technical skills:

• Data & platform analytics
• CRM & software tools proficiency
• Client facing commercial sense.
  
  

Please note that we do not expect you to have all these competencies. However, we will give preference to candidates who have prior experience, background, or knowledge of data analytics.

Required experience level: 0-2 years of professional experience

Why Join AIO?

Our mission is to revolutionize the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their businesses. Our platform, designed to meet the unique challenges (post COVID-19) faced by restaurants, combines our patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve their overall profit margins.

We believe that restaurants should be able to focus on delivering exceptional dining experiences to their customers, without the added stress of managing complex and disparate systems. That's why we offer an All-In-One super app platform for all of their needs, from front-of-the-house operations like ordering, payment, marketing and rewards, to back-of-the-house management like inventory, staff, and financials.

We are laser focused to become a significant player in the $55 billion restaurant tech SaaS market. You will be a part of a world class Silicon Valley funded stealth mode startup.