HRIS & HR Operations Specialist

The HRIS & HR Operations Specialist is responsible for managing HR systems, employee data, and end-to-end HR operations across a large-scale retail environment. This role ensures data accuracy, system efficiency, and seamless execution of HR processes including employee lifecycle changes, leave of absence (LOA) management, payroll coordination, and HRIS configuration.

Key Responsibilities:
HRIS Management & System Support • Maintain and validate data between HR systems. • Configure and support Workforce Management (WFM) systems. • Manage HRMS ticketing system and resolve system-related issues. • Perform system updates, testing, and enhancements as required. • Ensure data integrity and compliance across HR platforms.

HR Operations
• Manage employee lifecycle transactions including promotions, terminations, and demotions. • Process pay rate changes and adjustments. • Conduct HR audits in different markets. • Handle backdated PTO (Paid Time Off) updates. • Oversee HR inbox and provide timely support for employee and manager queries. • Handle I-9 verification and employee documentation compliance. • Generate and maintain HR and payroll-related reports. Leave of Absence (LOA)

Administration
• Maintain accurate LOA records and case management. • Open, track, and resolve LOA cases in HR systems. • Coordinate with Payroll to ensure accurate employee pay during LOA. • Troubleshoot LOA-related issues and ensure timely resolution. • Manage high-volume LOA processes across the organization. • Support system configuration updates related to LOA in HRIS/WFM.

Cross-Functional Collaboration
• Partner with Payroll, Finance, Sales, Marketing, and Operations teams. • Support workforce managers with system configurations and updates. • Act as backup for LOA Manager and provide coverage when needed. • Assist with special HR and business projects as assigned by leadership. Process Improvement & Project Support • Identify opportunities to streamline HR processes and improve efficiency. • Support large-scale HRIS and operational projects. • Ensure smooth implementation of system changes and updates. • Contribute to cost-effective and scalable HR solutions.

Key Performance Expectations •
Ensure accurate and timely processing of HR transactions. • Maintain high data integrity across all HR systems. • Provide responsive support to internal stakeholders. • Improve process efficiency and reduce system errors.

Requirements:
• Bachelor's degree in Human Resources, Business Administration, or related field. • 2–5 years of experience in HR operations and/or HRIS roles. • Experience with HR systems (e.g., WFM, HRMS, payroll systems). • Basic to intermediate SQL knowledge preferred.

Skills & Competencies:
• Strong analytical and problem-solving skills. • High attention to detail and data accuracy. • Ability to manage multiple priorities in a fast-paced environment. • Strong communication and stakeholder management skills. • Knowledge of HR processes, compliance, and documentation. • System configuration and troubleshooting expertise.


Requirements

Requirements:
• Bachelor's degree in Human Resources, Business Administration, or related field. • 2–5 years of experience in HR operations and/or HRIS roles. • Experience with HR systems (e.g., WFM, HRMS, payroll systems). • Basic to intermediate SQL knowledge preferred.