IELTS Operations Manager

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.

Learn more at www.careers.idp.com

Role purpose

The Manager, IELTS Operations is responsible for managing all IELTS testing conducted by IDP IELTS Test Centres (Associate Centres & IDP Direct Testing Units) in Pakistan. He/she is responsible for expanding the IELTS test centre network across the country while ensuring testing operations are compliant with the requirements of the IELTS quality systems, commercially viable and delivered with a commitment to exemplary customer service and operational best practice.

Key Responsibilities

• Business Assurance & compliance
• Commercial
• Operations Management
• Customer Service
• Project Management
  
  

Key Accountabilities

Required experience

• Educated to bachelor’s degree level or equivalent in business administration.
• 5 years’ or equivalent experience in IELTS Administration
• Interest in/ experience of international education and/ or testing services.
• Fluent in English.
• Excellent planning and organising skills with the ability to manage multiple competing priorities.
• Customer focussed, with a passion for providing outstanding service.
• Experience in project management and stakeholder relationship management
• Strong administrative and sound financial skills
• Outstanding communication skills and able to communicate effectively with different stakeholders with varying needs
• Demonstrated high level of analytical and research capability
• Ability to proactively identify, analyse and solve problems effectively.
• Sound judgement and the ability to make decisions and act with integrity, in the best interests of IDP.
• Sound IT skills – Microsoft Office suite, CRM systems
  
  

Desirable requirements:

• Event management experience.
• Experience working in a highly regulated environment.
• Familiarity with the international education and/or language proficiency testing sector.
• Formal qualifications in project management or equivalent experience.
  
  

Key Responsibilities

• Business Assurance & compliance
• Commercial
• Operations Management
• Customer Service
• Project Management
• Stakeholder Relationships
  
  

Requirements:

• Educated to bachelor’s degree level or equivalent in business administration.
• 5 years’ or equivalent experience in IELTS Administration
• Interest in/ experience of international education and/ or testing services.
• Fluent in English.
• Excellent planning and organising skills with the ability to manage multiple competing priorities.
• Customer focussed, with a passion for providing outstanding service.
• Experience in project management and stakeholder relationship management
• Strong administrative and sound financial skills
• Outstanding communication skills and able to communicate effectively with different stakeholders with varying needs
• Demonstrated high level of analytical and research capability
• Ability to proactively identify, analyse and solve problems effectively.
• Sound judgement and the ability to make decisions and act with integrity, in the best interests of IDP.
• Sound IT skills – Microsoft Office suite, CRM systems
  
  

Nice to have:

• Event management experience
• Experience working in a highly regulated environment
• Familiarity with the international education and/or language proficiency testing sector
• Formal qualifications in project management or equivalent experience
  
  

Note: This is an onsite position (Location: Mall of Lahore)