Inside Sales Executive

The Inside Sales Executive will be responsible for engaging customers who submit inquiries through the PakWheels "Book Now" journey. The role focuses on lead qualification, customer engagement, follow-ups, and supporting the conversion of prospective buyers into confirmed customers.

Key Responsibilities

• Contact and qualify customer leads generated through the PakWheels platform.
• Understand customer requirements, purchase intent, and buying timelines.
• Conduct timely follow-ups to nurture leads and improve conversions.
• Maintain accurate lead records and update customer interactions in CRM systems.
• Coordinate with relevant stakeholders to facilitate the customer purchase journey.
• Ensure compliance with defined response and follow-up SLAs.
• Deliver a professional and customer-centric experience throughout the engagement process.
  
  

Qualifications, Experience & Skills

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• 1–3 years of experience in outbound calling, telesales, lead generation, customer support, or contact center operations.
• Experience in automotive sales, lead management, or customer acquisition will be an added advantage.
• Strong verbal communication, customer engagement, and objection-handling skills.
• Ability to build rapport, influence customer decisions, and work in a target-driven environment.
• Proficiency in CRM systems and Microsoft Office applications.
• Strong organizational skills, attention to detail, and ability to manage multiple customer interactions effectively.
  
  

At PakWheels, we take pride in fostering a dynamic and innovative workplace culture that values collaboration and growth. Since 2003, PakWheels.com has transformed the automobile industry in Pakistan, helping millions of Pakistanis buy, sell, and maintain their vehicles. By joining PakWheels, you'll be part of a mission to revolutionize the automobile landscape. Our environment thrives on creativity, teamwork, and forward-thinking ideas.