L&D Specialist-Logistics

Key Responsibilities

Design and deliver technical training programs across Pakistan Logistics.

Conduct structured onboarding and training for new hires covering processes, SOPs, systems, KPIs, and operational expectations.

Conduct refresher and upskilling sessions based on operational requirements and identified capability gaps.

Deliver classroom, on-the-job, and virtual training as required.

Develop and maintain training presentations, SOP-based learning materials, process guides, quick-reference guides, tutorials, case studies, quizzes, and assessments.

Convert complex logistics processes into simple, practical, and easy-to-understand learning content.

Ensure training materials remain aligned with the latest processes, systems, SOPs, and operational changes.

Develop and conduct quizzes, tests, and knowledge checks.

Conduct pre- and post-training assessments to measure knowledge improvement.

Identify knowledge gaps and design targeted interventions accordingly.

Work with Operations to ensure employees can effectively apply training on the job.

Build and maintain training trackers covering onboarding, refresher training, assessments, certifications, and completion status.

Monitor training attendance, completion, assessment scores, and identified knowledge gaps.

Prepare regular training reports and dashboards for management.

Maintain accurate training records across relevant logistics functions.

Partner with Operations Excellence and Logistics teams to identify operational performance gaps that can be addressed through training.

Analyze operational data and recurring process issues to identify underlying capability gaps.

Develop targeted training interventions and measure their effectiveness against relevant operational KPIs.

Establish standardized onboarding frameworks, checklists, and learning paths for different logistics roles.

Ensure new employees complete required training within defined timelines.

Coordinate with Operations and HR to ensure a smooth transition from training to live operations.

Continuously improve onboarding based on feedback and new-hire performance.

Support selected behavioral and interpersonal training initiatives, including communication, customer handling, teamwork, problem-solving, workplace behavior, and professional conduct.

Coordinate with HR/L&D teams for specialized training requirements.

Work closely with Logistics Operations, Operations Excellence, HR, and other relevant stakeholders.

Coordinate training schedules while minimizing disruption to operations.

Act as the L&D focal point for Pakistan Logistics and continuously gather feedback to improve training effectiveness.

Use AI to accomplish L&D tasks efficiently. DoD.

Job Requirements

Bachelor's degree in Business Administration, Human Resources, Supply Chain, Logistics, Operations, or a related field.

Relevant L&D, training, logistics, or supply chain certifications are an advantage.

2–4 years of relevant experience in Learning & Development, Training, Operations Training, Logistics, Supply Chain, E-commerce, Retail, or a similar operational environment.

Experience in designing and delivering training programs.

Experience Working With Frontline Or Field-based Employees Is Preferred.

Exposure to logistics, courier, warehouse, last-mile, transportation, or e-commerce operations is highly desirable.

Strong training delivery and presentation skills.

Ability to develop clear and engaging training materials.

Good Excel/Google Sheets skills and ability to maintain training trackers and reports.

Ability to develop quizzes, assessments, and knowledge checks.

Strong analytical and problem-solving skills.

Comfortable working with operational data and KPIs.

Good understanding of SOPs and process documentation.

Experience with LMS or digital learning platforms is an advantage.

Strong communication and interpersonal skills.

Confident working with frontline and operational teams.

Highly organized and detail-oriented.

Self-driven, proactive, and comfortable working independently.

Strong execution mindset and hands-on approach.

Ability to simplify complex processes and explain them effectively.

Comfortable working in a fast-paced operational environment.

Strong stakeholder coordination skills.

Willingness to travel to logistics facilities/hubs when required.