LogicMonitor Administrator

dinCloud Pakistan, An ATSG Company


Date: 2 weeks ago
City: Remote
Salary: PKR 550,000 - PKR 650,000 per month
Contract type: Full time
Remote
What You Will Do

LogicMonitor Platform Administration

  • Manage day-to-day administration of the LogicMonitor platform, including user management, monitoring configurations, device onboarding, dashboards, and alerting.
  • Process MACDs (Moves, Adds, Changes, Deletes) across devices, groups, configurations, etc.
  • Validate, troubleshoot, and resolve LogicMonitor platform issues; escalating to vendor support when necessary.
  • Maintain data consistency, accuracy, and hygiene within the platform.
  • Build reports for clients and internal Service Delivery staff.
  • Research, update, and maintain 1000's of device DataSources across the platform to ensure health and to maintain updated requirements across all hardware.
  • Design, build, and maintain LogicMonitor to ITSM (ServiceNow) workflows, integrations, and automations.
  • Experience with LogicModules.
  • Awareness of upcoming and current LogicMonitor functionality including LM Envision and Edwin AI (correlation, automation, and agentic agents).


Monitoring Engineering & Automation

  • Develop, update, and enhance LogicMonitor DataSources, EventSources, PropertySources, config sources, and scripts.
  • Write automation workflows and custom integrations using Groovy, Java, Python, and automation scripting tools. PowerShell scripting experience is a plus.
  • Automate onboarding, configuration updates, and repetitive administrative tasks to improve operational efficiency.
  • Build internal tools and scripts to streamline monitoring processes and ensure scalability.


Device Onboarding & Monitoring Optimization

  • Perform end-to-end device onboarding for servers, network devices, applications, cloud resources, and APIs.
  • Configure and validate monitoring using SNMP, WMI, OIDs, and other collection methods/monitoring mechanisms.
  • Ensure monitoring accuracy, threshold tuning, and alert fidelity for all onboarded devices.
  • Collaborate with server, network, cloud, and application teams to define monitoring requirements.
  • Collaborate with clients and onboarding project teams for device and client onboarding.


API & Cloud Integrations

  • Implement, configure, and maintain API integrations with cloud and network platforms, including but not limited to Cisco Meraki, Microsoft Azure, Amazon Web Services (AWS).
  • Develop custom collectors or scripts to support platforms not covered by native integrations.


Cross-Functional Collaboration

  • Work very closely with another LM administrator as well as ServiceNow and Salesforce teams to facilitate the entire monitoring and management workflow.
  • Work closely with infrastructure, DevOps, network engineering, and application teams to ensure complete monitoring coverage.
  • Excellent interpersonal skills to aid in working in tandem with internal staff in addition to client facing calls for onboarding, troubleshooting, and platform escalations.
  • Document processes, standards, DataSource customizations, workflows, and integration patterns.
  • Provide recommendations for monitoring improvements, standardization, and automation opportunities


What Qualifies You

Required Skills And Qualifications

  • 5+ years of administering LogicMonitor or enterprise monitoring platforms.
  • 2+ years of LogicMonitor specific experience.
  • Proficiency in Groovy, Java, Python, and general automation scripting.
  • Experience working with modern Linux and Windows systems environments.
  • Strong understanding of SNMP, WMI, OID structures, and other monitoring protocols.
  • Strong understanding of server infrastructures (Windows & Linux) and networking fundamentals.
  • Experience building or customizing monitoring DataSources or equivalent monitoring templates.
  • Familiarity with REST APIs, JSON, and integration workflows.
  • Experience with cloud platforms: Azure, AWS.
  • Ability to analyze complex monitoring data and troubleshoot collection issues.
  • Strong documentation, communication, and team collaboration abilities.


Preferred Qualifications/Experience

  • LogicMonitor Certified Professional (LMCP) or equivalent certifications.
  • Experience with infrastructure automation (Ansible, Terraform, PowerShell).
  • Familiarity with modern CI/CD workflows.
  • Background or familiarity in SRE, DevOps, or monitoring engineering roles.
  • Knowledge of container monitoring (Kubernetes, Docker).
  • Minor experience or awareness of Salesforce CRM to accommodate data entry for LogicMonitor data synchronization.
  • Experience with ITIL practices and service management frameworks.


XTIUM is an equal opportunity employer.

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