LogicMonitor Administrator
dinCloud Pakistan, An ATSG Company
Date: 8 hours ago
City: Remote
Salary:
PKR 550,000
-
PKR 650,000
per month
Contract type: Full time
Remote
What You Will Do
LogicMonitor Platform Administration
Required Skills And Qualifications
LogicMonitor Platform Administration
- Manage day-to-day administration of the LogicMonitor platform, including user management, monitoring configurations, device onboarding, dashboards, and alerting.
- Process MACDs (Moves, Adds, Changes, Deletes) across devices, groups, configurations, etc.
- Validate, troubleshoot, and resolve LogicMonitor platform issues; escalating to vendor support when necessary.
- Maintain data consistency, accuracy, and hygiene within the platform.
- Build reports for clients and internal Service Delivery staff.
- Research, update, and maintain 1000's of device DataSources across the platform to ensure health and to maintain updated requirements across all hardware.
- Design, build, and maintain LogicMonitor to ITSM (ServiceNow) workflows, integrations, and automations.
- Experience with LogicModules.
- Awareness of upcoming and current LogicMonitor functionality including LM Envision and Edwin AI (correlation, automation, and agentic agents).
- Develop, update, and enhance LogicMonitor DataSources, EventSources, PropertySources, config sources, and scripts.
- Write automation workflows and custom integrations using Groovy, Java, Python, and automation scripting tools. PowerShell scripting experience is a plus.
- Automate onboarding, configuration updates, and repetitive administrative tasks to improve operational efficiency.
- Build internal tools and scripts to streamline monitoring processes and ensure scalability.
- Perform end-to-end device onboarding for servers, network devices, applications, cloud resources, and APIs.
- Configure and validate monitoring using SNMP, WMI, OIDs, and other collection methods/monitoring mechanisms.
- Ensure monitoring accuracy, threshold tuning, and alert fidelity for all onboarded devices.
- Collaborate with server, network, cloud, and application teams to define monitoring requirements.
- Collaborate with clients and onboarding project teams for device and client onboarding.
- Implement, configure, and maintain API integrations with cloud and network platforms, including but not limited to Cisco Meraki, Microsoft Azure, Amazon Web Services (AWS).
- Develop custom collectors or scripts to support platforms not covered by native integrations.
- Work very closely with another LM administrator as well as ServiceNow and Salesforce teams to facilitate the entire monitoring and management workflow.
- Work closely with infrastructure, DevOps, network engineering, and application teams to ensure complete monitoring coverage.
- Excellent interpersonal skills to aid in working in tandem with internal staff in addition to client facing calls for onboarding, troubleshooting, and platform escalations.
- Document processes, standards, DataSource customizations, workflows, and integration patterns.
- Provide recommendations for monitoring improvements, standardization, and automation opportunities
Required Skills And Qualifications
- 5+ years of administering LogicMonitor or enterprise monitoring platforms.
- 2+ years of LogicMonitor specific experience.
- Proficiency in Groovy, Java, Python, and general automation scripting.
- Experience working with modern Linux and Windows systems environments.
- Strong understanding of SNMP, WMI, OID structures, and other monitoring protocols.
- Strong understanding of server infrastructures (Windows & Linux) and networking fundamentals.
- Experience building or customizing monitoring DataSources or equivalent monitoring templates.
- Familiarity with REST APIs, JSON, and integration workflows.
- Experience with cloud platforms: Azure, AWS.
- Ability to analyze complex monitoring data and troubleshoot collection issues.
- Strong documentation, communication, and team collaboration abilities.
- LogicMonitor Certified Professional (LMCP) or equivalent certifications.
- Experience with infrastructure automation (Ansible, Terraform, PowerShell).
- Familiarity with modern CI/CD workflows.
- Background or familiarity in SRE, DevOps, or monitoring engineering roles.
- Knowledge of container monitoring (Kubernetes, Docker).
- Minor experience or awareness of Salesforce CRM to accommodate data entry for LogicMonitor data synchronization.
- Experience with ITIL practices and service management frameworks.
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