Manager Administration

About CERP

CERP is a leading independent social impact organization focused on improving decision-making through rigorous research, advanced analytics, capacity building, data collection, and advisory services.

About Role

CERP is seeking a highly motivated and organized Manager - Administration to oversee and enhance operational functions within the Human Resource & Workspace Services department. This role requires strong leadership and problem-solving skills to streamline processes, improve efficiency, and support business objectives. The ideal candidate will have a strategic mindset and the ability to manage complex operational functions effectively.

Job Responsibilities:

Administrative Operations Management

• Manage daily operational activities within CERP to ensure smooth and efficient operations.
• Ensure effective implementation and adherence to administrative policies, procedures, and systems.
• Monitor and manage administrative budgets, ensuring cost-effective resource utilization.
• Coordinate with internal teams to resolve operational issues and improve service efficiency.

Procurement

• Oversee the sourcing and purchasing of office supplies and equipment.
• Ensure compliance with procurement policies and vendor agreements.
• Negotiate contracts and terms with suppliers to secure cost-effective and quality services.

Vendor Management

• Establish and maintain relationships with key vendors and service providers.
• Monitor vendor performance, ensuring timely delivery and quality of services.
• Address vendor-related issues and implement corrective measures where needed.

Mobile Service Provider Management

• Oversee contracts and agreements with mobile service providers.
• Manage employee mobile plans, ensuring cost-effectiveness and service quality.
• Resolve issues related to mobile connectivity and service disruptions.

Office Equipment and Inventory Management

• Oversee the maintenance and repair of office equipment, including IT systems, printers, and furniture.
• Maintain an up-to-date inventory of office assets and equipment.
• Ensure proper tracking and documentation of office equipment usage and allocation.

Event Management

• Plan and execute internal and external events, including workshops, training sessions, and conferences.
• Coordinate logistics, including venue selection, catering, and equipment setup.
• Ensure events are conducted smoothly and within budget.

Logistics Management

• Manage logistics operations, including transportation and distribution of office supplies.
• Coordinate with service providers to ensure efficient delivery of goods and services.

Manage OPD Reimbursement and Insurance Claims

• Oversee the OPD reimbursement process, ensuring timely and accurate processing of claims.
• Communicate with employees to resolve reimbursement-related queries.
• Manage employee insurance policies, ensuring timely processing and renewal.
• Handle claims and resolve issues promptly, coordinating with insurance providers.

Travel and Mobility Coordination

• Oversee employee travel arrangements, including flights, accommodation, and transportation.
• Manage visa applications and processing for employee travel.

Facilities and Infrastructure Oversight

• Oversee office maintenance, repairs, and upgrades to ensure a safe and functional work environment.
• Manage office space allocation and seating arrangements.
• Supervise the construction project of the head office floor, ensuring adherence to timelines and quality standards.

Security and Occupational Safety Management

• Develop and implement workplace safety protocols and emergency response procedures.
• Oversee security arrangements, including access control and surveillance.
• Address safety and security concerns promptly to maintain a secure work environment.

Requirement:

• Bachelor’s or Master’s degree in Business Administration, Operations Management, Management, Public Administration, or a related field.
• Minimum 8 years of experience in operations management and managing administrative teams.
• Proven experience in insurance-related matters, managing projects, and vendor relationships.