Manager - Claims - PostEx
Taraki
Date: 3 hours ago
City: Lahore
Contract type: Full time
Our client PostEx is hiring a Manager - Claims in Lahore.
PostEx is looking for an experienced and analytical Manager – Claims to lead regional claims operations, merchant dispute resolution, and operational controls
Position: Manager – Claims
Department: Claims
Reporting To: Head of Claims
Key Responsibilities
- Lead end-to-end claims operations across regional hubs and branches.
- Ensure thorough assessment, investigation, verification, and timely closure of all claims.
- Review and validate data from Sales, IR, CS, Operations, Finance, Audit, and Quality teams.
- Manage high-value and escalated merchant claims and disputes.
- Strengthen operational controls to minimize financial leakage, duplicate claims, and process gaps.
- Drive process improvements across First Mile, Mid Mile, and Last Mile operations.
- Lead, mentor, and develop the regional claims team.
- Ensure compliance with SLAs, policies, and operational standards.
- Bachelor's or Master's degree in Supply Chain, Logistics, Operations, Business Administration, Finance, or a related field.
- 3–5 years of relevant experience in e-commerce logistics, COD operations, claims, audit, or related areas.
- Minimum 2 years of team management or regional leadership experience.
- Strong understanding of e-commerce logistics and First/Mid/Last Mile operations.
- Excellent data analysis and verification skills with strong Excel/dashboard proficiency.
- Strong communication, negotiation, leadership, and problem-solving skills.
- High level of integrity with an analytical and investigative mindset.
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