Manager Revenue Operations

About The Role

We are looking for a Manager – Revenue Operations to own and scale the end-to-end lead delivery and revenue optimization function. This role sits at the intersection of operations, quality assurance, and vendor management, ensuring that high-quality, well-qualified leads are delivered to the right partners in a timely and efficient manner.

You will play a critical role in improving lead accuracy, reducing refund rates, strengthening vendor relationships, and driving operational efficiency through data, process discipline, and technology enablement. This is a highly cross-functional role requiring strong ownership, analytical thinking, and the ability to work closely with SDR, QA, and growth teams.

Key Responsibilities

Lead Submission & Vendor Management

• Manage and develop the remote Lead Delivery and Revenue Optimization team, setting clear KPIs, workflows, and escalation protocols.
• Oversee the accurate, timely delivery of qualified leads to vendors in line with their Ideal Customer Profiles (ICPs).
• Prioritize high-quality leads for priority vendors, balancing volume targets with quality thresholds.
• Conduct regular vendor performance reviews and QBRs to surface trends, risks, and growth opportunities.
• Facilitate daily stand-ups, CRM hygiene, and cross functional communication.
  
  

Quality Assurance & Refund Analysis

• Own the refund and rejection analysis process — investigate root causes across all five inbound/outbound channels (Email, SMS, Online Adverts, Whitepaper, Partner-generated leads).
• Differentiate between SDR qualification errors, QA errors, campaign-targeting misalignment, and partner-profile drift; route corrective actions to the right owner.
• Maintain a refund dashboard that tracks refund rates by channel, vendor, and lead type (voice-qualified vs. non-voice).
• Translate refund insights into actionable recalibration briefs for CF Managers, QA Manager, and Lead Gen teams.
  
  

Tech Enablement

• Proficient with CRM platforms ( HubSpot and AirTable) and BI/reporting tools (Excel and Power BI).
• Improve and optimize integrations between CRMs to reduce workloads
• Advocacy for enabling Automations and AI to improve operational efficiency.
  
  

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field (MBA is a plus).
• 5+ years of experience in operations, revenue operations, lead management, or customer success/SDR operations roles.
• Proven experience managing teams with KPI ownership.
• Strong understanding of lead lifecycle management, CRM systems, and funnel optimization.
• Hands-on experience with HubSpot, Airtable, Excel, and Power BI (or similar BI tools).
• Strong analytical mindset with experience in root cause analysis and operational reporting.
• Experience working with vendors, partners, or B2B lead distribution models.
• Excellent stakeholder management and communication skills across technical and non-technical teams.
• Ability to balance strategic oversight with hands-on operational execution.
• Exposure to automation tools, workflow optimization, or AI-enabled operations is a strong plus.
  
  

Software Finder is a leading B2B SaaS marketplace that helps businesses discover, compare, and select the right software solutions. Our platform connects companies with tailored software options based on their unique needs, supported by verified reviews and expert insights.

With a growing portfolio of software categories and a global user base, Software Finder is committed to simplifying the software selection process and empowering businesses to make informed decisions.

Our team is driven by a shared mission to innovate, collaborate, and deliver value to our users. As we continue to grow, we are always looking for talented individuals who are passionate about technology, customer success, and making an impact.