Manager Technology - Retail Platform Service

TechSurge Inc


Date: 2 weeks ago
City: Karachi
Contract type: Full time
Job Description:

  • Lead the projects smoothly by ensuring zero/minimum escalations from business and third-party stakeholders
  • Planning and estimating for the project, keeping the plan up to date
  • Tracking and monitoring the project as per the plan/ SLAs agreed with users
  • Provide desired solution for business requirements and ensure minimum defect leakages from requirement (Scope), design, development and testing phases of the project
  • Lead and provide 24x7 support for the ATM & Digital channel
  • System monitoring – Ensure all key/high impact areas are monitored. Pro-actively report the issues, analyze and provide solution.
  • Service tickets support – Monitor and support service tickets closure as per agreed SLA with root cause analysis and bug fixing if required.
  • Lead the team to resolve complex issues.
  • Identify system improvements and simplify the system complexity.
  • Identify revenue opportunities and make constructive suggestions.
  • Lead the development & support on the compliance mandates.
  • Plan and provide support on cards Acquiring system maintenance activities.
  • Build proper backups for the team.
  • Pro-actively ensure testing of the desired functionality
  • Ensure changes are being tracked throughout the project
  • Reporting project status to Team Lead and customer by providing status reports
  • Participate and ensure Review is being done for all the project deliverables(Code, Functional document , Technical document , test plan , test cases , implementation plan, handover plan)
  • Conducting project meetings


Required Experience and Skills:

  • 6+ years of relevant experience in IT with production & development support experience.
  • Excellent analytical skills.
  • Good oral / written communication skills.
  • Hands-on experience and good experience on ATM Channels.
  • Desirable knowledge on ATM Channels (REST / SOAP)
  • Good cards Acquiring business knowledge & understanding ATM Channels & Digital channel.

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