Manager Technology - Retail Platform Service

TechSurge Inc


Date: 9 hours ago
City: Karachi
Contract type: Full time
Job Description:

  • Lead the projects smoothly by ensuring zero/minimum escalations from business and third-party stakeholders
  • Planning and estimating for the project, keeping the plan up to date
  • Tracking and monitoring the project as per the plan/ SLAs agreed with users
  • Provide desired solution for business requirements and ensure minimum defect leakages from requirement (Scope), design, development and testing phases of the project
  • Lead and provide 24x7 support for the ATM & Digital channel
  • System monitoring – Ensure all key/high impact areas are monitored. Pro-actively report the issues, analyze and provide solution.
  • Service tickets support – Monitor and support service tickets closure as per agreed SLA with root cause analysis and bug fixing if required.
  • Lead the team to resolve complex issues.
  • Identify system improvements and simplify the system complexity.
  • Identify revenue opportunities and make constructive suggestions.
  • Lead the development & support on the compliance mandates.
  • Plan and provide support on cards Acquiring system maintenance activities.
  • Build proper backups for the team.
  • Pro-actively ensure testing of the desired functionality
  • Ensure changes are being tracked throughout the project
  • Reporting project status to Team Lead and customer by providing status reports
  • Participate and ensure Review is being done for all the project deliverables(Code, Functional document , Technical document , test plan , test cases , implementation plan, handover plan)
  • Conducting project meetings


Required Experience and Skills:

  • 6+ years of relevant experience in IT with production & development support experience.
  • Excellent analytical skills.
  • Good oral / written communication skills.
  • Hands-on experience and good experience on ATM Channels.
  • Desirable knowledge on ATM Channels (REST / SOAP)
  • Good cards Acquiring business knowledge & understanding ATM Channels & Digital channel.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Site System Associate I

DM CLINICAL RESEARCH GROUP, Karachi
4 days ago
The Site System Associate I will support the Finance and Clinical Systems team in maintaining and configuring study-related financial systems, ensuring accuracy in stipend setups, invoicing, and site communication. This entry-level role is ideal for a detail-oriented individual looking to develop a career in financial operations and system configuration within clinical research. DUTIES & RESPONSIBILITIES Assist in configuring stipends and...

Trade Visibility Manager

Dairy Life Private Limited, Karachi
5 days ago
Total Positions:1 Job Type:Full Time Job Location:Karachi, Pakistan Minimum Education:MBA Minimum Experience:5-8 Years Apply By:Dec 18, 2017 Job Posting Date:Aug 01, 2017 Job DescriptionPreferably MBA with 5-8 years of experience in FMCG field sales / merchandising having knowledge of food-based FMCG distribution and trade challenges. Excellent communication skills with an innovative spirit to explore and execute new trends, ensuring a...

Web Developer

Contour Software, Karachi
6 days ago
About ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+...