Office Administrator and Customer Relationship Manager - TJ / 1928672

Our client Advisory Agents is looking for a Office Administrator and Customer Relationship Manager in Lahore

The Office Admin and Customer Relationship Manager at Advisory Agents is responsible for efficiently managing all administrative functions of the office while ensuring excellent customer relationship management to help upscale the business. This role requires a confident and experienced individual who will streamline office operations, support client interactions, and oversee daily activities to drive both internal productivity and customer satisfaction. The manager leads a small team of three, coordinating efforts to maintain a professional environment and meet organizational goals.

This position demands a proactive approach to problem-solving, strong communication skills, and the capability to handle customer inquiries and issues with professionalism and care. The manager must be adept at using Microsoft 365 tools for documentation and communication, managing the knowledge base for client resources, and administrating office tasks to support smooth business workflows. With at least five years of experience and a minimum educational qualification of graduate level, the candidate plays a pivotal role in both staff supervision and client engagement to foster business growth.

Responsibilities

• Manage day-to-day office administration ensuring smooth operational workflow and organization.
• Lead and supervise a team of three staff members, providing guidance, support, and performance management.
• Develop and maintain effective customer communication channels to address inquiries, feedback, and complaints promptly.
• Resolve customer issues and challenges efficiently to enhance customer satisfaction and retention.
• Utilize Microsoft 365 tools including Word, Excel, Outlook, and Teams to facilitate documentation, scheduling, and communication.
• Maintain and update the knowledge base management system to ensure clients and team members have access to accurate and current information.
• Coordinate with other departments and stakeholders to ensure consistency in service delivery and client engagement.
• Implement processes that improve office productivity and customer service standards.
• Prepare reports and summaries related to office activities, customer interactions, and team performance.
• Support business development initiatives by managing client relationships and identifying upselling opportunities.
• Ensure compliance with company policies and procedures in all administrative and customer-facing activities.
• Train new hires and conduct regular team meetings to enhance skills and share important updates.
• Monitor and manage office supplies and resources to maintain a productive work environment.
• Handle confidential company and client information with discretion and professionalism.