Operations Manager

• Location: Clifton, Block 2, Karachi
• Job Type: Full-time onsite
  
  

About The Role

We are hiring an analytical, execution-focused "Operations Manager" for one of our client's, with 5+ years of experience managing retail operations within an apparel environment. You will oversee day-to-day retail store network operations, inventory flow, store staff management, customer service standards, and operational efficiency to maximize profitability and deliver seamless customer experiences.

What You'll Do?

• Retail Store Network Management: Direct day-to-day operations across all brick-and-mortar retail outlets, ensuring operational compliance, store maintenance, and high audit scores.
• Sales & KPI Governance: Set and monitor store-level targets, tracking daily/weekly/monthly sales, conversion rates, average order values (AOV), and units per transaction (UPT).
• Inventory & Stock Operations: Oversee warehouse-to-store stock transfers, replenishment cycles, stock takes, inventory accuracy, shrink/loss prevention, and inter-store stock rebalancing.
• Staff Leadership & Training: Recruit, train, and mentor Area Managers, Store Managers, and sales staff on POS operations, customer service, upselling techniques, and retail SOPs.
• Loss Prevention & Compliance: Enforce store security protocols, cash handling procedures, POS auditing, and inventory reconciliation to minimize shrink.
• Customer Experience (CX) & Support: Maintain high standards of customer service, handle escalated store complaints, and ensure smooth return/exchange workflows.
• Cross-Department Collaboration: Partner with supply chain, finance, and marketing teams to execute nationwide promotional campaigns, clearance sales, and new store rollouts smoothly.
  
  

Who You're?

• Experience: Minimum 5+ years of operational management experience in apparel retail stores or fashion chains.
• Education: Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related field.
• Technical Skills: Hands-on mastery of Retail POS software, ERP systems (e.g., SAP, Microsoft Dynamics 365, Oracle), inventory management tools, and MS Excel.
• Skills: Strong team leadership, dispute resolution, numerical analysis, logistics planning, and operational audit discipline.
• Industry Acumen: Thorough understanding of apparel retail store dynamics, POS processes, shrink reduction strategies, and store-level P&L management.
  
  

About Sperton

Sperton Pakistan is part of Sperton Global, a recruitment and consulting company with an international reach. We are committed to helping our clients achieve success in their hiring processes, finding the right people for the right positions.

At Sperton, we believe that great results come from great people.

Our culture is built on trust, collaboration, and a shared passion for delivering quality in everything we do.

We are a Norwegian-owned international company with colleagues across Europe, Asia, and the USA, working together seamlessly across time zones and cultures. Our teams are diverse, yet united by the same goal — to connect people and companies in meaningful ways.

We value openness, initiative, and continuous learning. Everyone at Sperton is encouraged to take ownership, share ideas, and challenge existing ways of working to make our solutions even better.

Even though we operate globally, our approach is personal. We take pride in creating a supportive and inclusive environment where people feel heard, respected, and motivated to grow — both professionally and personally.