Operations Manager

• Location: DHA Phase 8, Karachi
• Job Type: Full-time onsite

About the Role:

We are hiring an analytical, execution-focused "Operations Manager" for one of our client's, with 5+ years of experience managing retail operations within an apparel environment. You will oversee day-to-day retail store network operations, inventory flow, store staff management, customer service standards, and operational efficiency to maximize profitability and deliver seamless customer experiences.

What You'll Do?

• Retail Store Network Management: Direct day-to-day operations across all brick-and-mortar retail outlets, ensuring operational compliance, store maintenance, and high audit scores.
• Sales & KPI Governance: Set and monitor store-level targets, tracking daily/weekly/monthly sales, conversion rates, average order values (AOV), and units per transaction (UPT).
• Inventory & Stock Operations: Oversee warehouse-to-store stock transfers, replenishment cycles, stock takes, inventory accuracy, shrink/loss prevention, and inter-store stock rebalancing.
• Staff Leadership & Training: Recruit, train, and mentor Area Managers, Store Managers, and sales staff on POS operations, customer service, upselling techniques, and retail SOPs.
• Loss Prevention & Compliance: Enforce store security protocols, cash handling procedures, POS auditing, and inventory reconciliation to minimize shrink.
• Customer Experience (CX) & Support: Maintain high standards of customer service, handle escalated store complaints, and ensure smooth return/exchange workflows.
• Cross-Department Collaboration: Partner with supply chain, finance, and marketing teams to execute nationwide promotional campaigns, clearance sales, and new store rollouts smoothly.

Who You're?

• Experience: Minimum 5+ years of operational management experience in apparel retail stores or fashion chains.
• Education: Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related field.
• Technical Skills: Hands-on mastery of Retail POS software, ERP systems (e.g., SAP, Microsoft Dynamics 365, Oracle), inventory management tools, and MS Excel.
• Skills: Strong team leadership, dispute resolution, numerical analysis, logistics planning, and operational audit discipline.
• Industry Acumen: Thorough understanding of apparel retail store dynamics, POS processes, shrink reduction strategies, and store-level P&L management.

About Sperton:

Sperton Pakistan is part of Sperton Global, a recruitment and consulting company with an international reach. We are committed to helping our clients achieve success in their hiring processes, finding the right people for the right positions.