Operations Officer / Executive

Job TitleOperations Officer / ExecutiveDepartmentOperationsReporting ToTeam LeadCompany NameACE Money TransferLocationLahore, PunjabEmployment TypeFull Time

About Us:

ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. ACE Money Transfer provides online remittance services to individuals in 29 countries across the UK, Europe, Canada, and Australia, enabling them to send money across borders in over 100 countries

Key Responsibilities

• Ensure payments are processed accurately and on time through API, FTP, and system logs
• Make necessary changes to backend payments to help resolve customer issues
• Handle payment cancellations and ensuring 0% error
• Follow up properly on support tickets raised by the Customer Experience (CX) team
• Help arrange and send proof of payment for chargeback cases
• Check and follow up on emails regularly to resolve any pending tasks
• Monitor recovery transactions and follow up to ensure they are completed on time
• Work closely with other departments to solve any operational issues
• Make sure to follow up on all open CX tickets within the given time (SLA)
• Keep an eye on the system to catch any delays or problems in payment processing
• Maintain and update the daily partner challenge report
• Identify and fix any problems related to operations or payments before they grow
• Ensure all processes follow the rules and regulatory standards
• Prepare regular reports and highlight any pending or delayed issues
• Work well with your team to keep operations running smoothly
• Quickly report any risks or issues that could affect payment processing to the Team Lead
• Any additional task given by the Team Lead, or the Manager – Payment Operations
• Make sure the department KPIs (Key Performance Indicators) are met
  
  

Required Skills & Qualifications

• Bachelor's degree in Business, Finance, or a related field
• Prior experience in payment/backend operations, remittance, or transaction processing
• Working familiarity with API/FTP-based payment systems and reconciliation
• Strong attention to detail; comfortable operating within SLA-driven deadlines
• Good coordination skills for working with CX and other departments
  
  

Key Performance Indicators (KPIs)

• Reduction in Payment cancellation error rate.
• SLA adherence on CX ticket resolution
• Timeliness of recovery transaction follow-up and closure
• Accuracy and timeliness of the daily partner challenge report
• Achievement of assigned department KPIs
  
  

ACE Money Transfer profile: https://acemoneytransfer.com/company-profile

Powered by JazzHR

e8MNr1qiLG