Operations Specialist - 1358 - Karachi, Pakistan

About the client:

Our client is a digital marketing agency specializing in helping home service businesses grow through comprehensive digital solutions. They transform websites into lead-generating assets while building brand awareness through SEO, social media, and paid advertising campaigns.

About the role:

We are seeking a detail-obsessed Operations Specialist to maintain and optimize the internal engines of our fast-paced digital marketing agency. The ideal candidate is a "systems thinker" who loves building workflows, managing project data, and ensuring that our remote team has the tools and processes they need to succeed.

Digital Marketing Agency Experience Is a Plus.

What you’ll be doing:

• System Administration: Maintain and update the Zoho project management system to ensure it accurately reflects current business processes.
• Workflow Implementation: Build and refine automated workflows, task templates, and flow charts to reduce manual overhead.
• Process Documentation: Draft, update, and organize Standard Operating Procedures (SOPs) to ensure a "single source of truth" for the agency.
• Accountability Tracking: Monitor project boards daily to identify overdue tasks and coordinate with team members to resolve bottlenecks.
• Reporting: Generate weekly productivity and project health reports for leadership to identify operational gaps.
• Onboarding Support: Handle the technical side of onboarding new team members, ensuring they are correctly set up in our systems and trained on our specific workflows.
• Communication Coordination: Assist in organizing daily stand-ups and ensuring cross-time-zone communication is documented and accessible.
  
  

Who are we looking for?

• 2+ years of experience in an Operations or Project Management role.
• Strong expertise in Zoho or similar project management systems (ClickUp, Asana, Monday.com, etc.).
• Highly organized and detail-oriented with experience in workflow optimization and process standardization.
• Strong analytical skills with the ability to identify inefficiencies and implement effective solutions.
• Excellent communication skills with the ability to lead and motivate teams.
• Experience working in digital marketing agencies is required.
• US experience is required.
  
  

Position: Operations Specialist

Remote Status: Fully Remote

Preferred Location: Global

Working Hours: 9 am to 6 pm EST

Holidays: US Federal Holidays

Salary: USD 800 - USD 1,000 per month

Internal Job ID: 1358