Order Entry

Job Overview

Ortomedic, a forward-thinking supplier in the medical device sector, is seeking a meticulous and dedicated Order Entry Administrator to join our team. This is a full-time position, ideal for an individual with exceptional attention to detail and a passion for accuracy. The successful candidate will play a vital role in our operations, acting as a crucial link between our sales team, logistics partners, and valued customers. You will be responsible for the precise and efficient processing of customer orders, ensuring a seamless and positive experience from placement to dispatch. The offered salary for this role is $57,000 - $64,000 USD per annum, dependent on experience.

Responsibilities

Accurately and efficiently enter customer orders received via email, phone, and our online portal into the company's internal system.
Verify all order details, including product codes, quantities, pricing, and delivery information, to ensure complete accuracy.
Communicate professionally with customers and internal sales representatives to clarify order details and resolve any discrepancies or missing information.
Maintain and update customer account records with the most current information.
Collaborate closely with the warehouse and logistics teams to coordinate the timely dispatch and delivery of orders.
Respond to customer enquiries regarding order status, product availability, and shipment tracking.
Process order acknowledgements and confirmations in a timely manner.
Assist in generating reports related to order volumes, processing times, and other key metrics.

Qualifications

Proven experience in an order entry, data entry, or sales administration role.
Exceptional attention to detail and a commitment to achieving a high level of accuracy.
Strong organisational and time-management skills, with the ability to prioritise tasks effectively in a fast-paced environment.
Excellent written and verbal communication skills.
Proficient in the use of Microsoft Office Suite, particularly Excel and Word.
A proactive and collaborative team player with the ability to work independently.
Previous experience with CRM or ERP systems is highly desirable.
Experience within the healthcare or medical device industry would be a significant advantage.

Benefits

A competitive salary package.
Company pension scheme.
Opportunities for continuous professional development and training.
A supportive and collaborative working environment.