Order Management Executive

About The Job

Company Overview

At Nysonian, we exist to build the next generation of global lifestyle brands—brands that inspire how people travel, move, and live. We believe the future belongs to companies that create not just products, but experiences that empower people worldwide.

From luxury travel to fitness and wellness, our portfolio is growing fast:

• NOBL Travel — one of the fastest-growing luggage brands, redefining modern travel with design, durability, and style
• FLO Pilates — the world’s leading Pilates brand, bringing the practice into homes and wardrobes everywhere
• REDGE Fit — a new standard in at-home strength training, making performance accessible to all
  
  

Behind these brands is our full-stack D2C platform: manufacturing, distribution, and a growing tech team building the apps and digital infrastructure that power seamless customer experiences.

With $150M+ in annual revenue, 300+ teammates across 6 countries, and 1.3M+ customers worldwide, we’ve proven what’s possible in just a few years. But we’re only at the beginning—this is a chance to shape brands that will define the next decade.

Position Overview

This role will sit within the Order Management & Aftersales team, focusing on the day-to-day processing, accuracy, and resolution of all customer orders. We are seeking a detail-oriented and proactive Executive – Order Management to join the Operations team. This role is responsible for the precise execution of the daily order flow across our D2C brands, ensuring all transactions are accurately captured, validated, and processed for the warehouse. The Executive will be the front-line specialist for order validation, exception handling, and ensuring seamless data integrity between the customer-facing front-end and the backend OMS/ERP systems.

Key Responsibilities

Order Execution & Processing

• Process and manage the daily volume of customer orders across all Nysonian brand platforms (NOBL, FLO, REDGE), ensuring immediate and accurate system entry.
• Perform routine checks and validation of order details, including pricing, discount codes, shipping information, and inventory allocation, prior to release to the warehouse.
• Manage the allocation of limited inventory, backorders, and pre-orders, ensuring timely communication to the Customer Support team for external updates.
  
  

Systems and Data Integrity

• Serve as the primary user for the Order Management System (OMS), diligently maintaining the accuracy of order records, status updates, and fulfillment data.
• Identify and report recurring system data sync issues (e.g., inventory discrepancies, incorrect shipping method mapping) to the Manager and Tech teams.
• Generate daily and weekly reports on order volume, processing speed, and exception rates for analysis by the Order Management Manager.
  
  

Cross-Functional Coordination

• Act as the direct liaison between the Customer Support team and the Warehouse/Logistics partners for all order-related inquiries and exceptions.
• Process all post-purchase order modifications (cancellations, address changes, item edits) requested by Customer Support, ensuring all system records are updated immediately.
• Collaborate with the Logistics team to manage order holds, prioritization, and batch creation based on carrier cutoffs and operational needs.
  
  

Key Requirements

• Bachelor’s degree or equivalent experience in Business, Logistics, or Supply Chain.
• 1–3 years of experience in an e-commerce, D2C, or retail operations role, specifically with hands-on experience in Order Processing/Management.
• Proficiency with Order Management Systems (OMS), Shopify, and CRM software.
• High proficiency in Microsoft Excel for data analysis and reporting.
• Exceptional attention to detail and organizational skills.
• Strong analytical and problem-solving abilities to triage and resolve order exceptions quickly.
  
  

Performance Indicators (KPIs)

• Daily Order Processing Accuracy Rate.
• After sale Queries Turnaround Time (TAT).
• Volume of Order Exceptions/Errors escalated to the Manager.
• Compliance with SOPs for order modifications (cancellations/address changes).