Product Delivery & PMO Consultant - Onsite Karachi
TechSurge Inc
Date: 5 hours ago
City: Karachi
Contract type: Full time
Job Description: 2. UAT & Product Testing 3. PMO & Execution Governance 4. Stakeholder Coordination 5. Product Launch & Post-Launch Support Candidate Profile
The candidate should have practical experience with:
Key Competencies
- Key Responsibilities 1. Product & Technical Delivery
- Support the Head CVP in translating business and proposition requirements into clear business requirements, user stories, functional requirements and acceptance criteria.
- Work closely with Technology and relevant product teams to understand proposed solutions,
- dependencies, system constraints and delivery timelines.
- Participate in product discovery and solution discussions to ensure business requirements are correctly translated into technical deliverables.
- Review functional designs and customer journeys to identify requirement gaps before development.
- Maintain clear traceability from business requirement technology solution UAT production launch.
- Support delivery of deposit products, CVP features, engagement journeys, cross-sell initiatives and other customer-facing capabilities.
- Own and coordinate User Acceptance Testing (UAT) for CVP-led initiatives.
- Develop test scenarios and detailed test cases covering functional requirements, customer journeys, exception scenarios and business rules.
- Execute or coordinate UAT with relevant business teams and document results.
- Maintain defect logs and work with Technology/vendors to ensure defects are prioritized, resolved and retested.
- Validate end-to-end journeys across relevant channels and systems before business sign-off.
- Ensure UAT evidence, approvals and sign-offs are properly maintained before go-live.
- Maintain the consolidated delivery plan and tracker for CVP initiatives.
- Track key milestones, dependencies, actions, risks, issues and decisions across individual projects.
- Conduct structured follow-ups with Technology, Operations, Compliance, Legal, Risk, Marketing, Analytics and other stakeholders.
- Drive closure of outstanding actions rather than simply reporting status.
- Highlight delivery risks, bottlenecks and dependencies early and escalate appropriately to the Head CVP.
- Prepare concise weekly status updates and steering-level materials showing progress, blockers, decisions required, owners and next steps.
- Maintain RAID and action logs with disciplined ownership and closure dates.
- Act as a day-to-day coordination point between the CVP team and relevant delivery stakeholders.
- Organize working sessions to resolve requirements, technical dependencies and delivery issues.
- Follow up proactively with stakeholders and ensure agreed actions are completed within committed timelines.
- Coordinate with external vendors and partners where initiatives have third-party dependencies.
- Ensure clear documentation of decisions and changes to scope or requirements.
- Maintain launch-readiness checklists covering Product, Technology, Operations, Compliance, Customer Service, Marketing and other relevant functions.
- Coordinate business readiness and ensure critical dependencies are closed before launch.
- Support production validation and post-production testing after implementation.
- Track post-launch issues and coordinate resolution with relevant stakeholders.
- Support the Head CVP in monitoring initial customer adoption, journey performance and operational issues after launch.
- 4 to 8 years of relevant experience in banking, financial services, payments or fintech.
- Strong preference for candidates with experience in banking product development, digital banking, deposits/current accounts, SME banking, payments or customer journeys.
- Demonstrable experience managing product or technology initiatives from requirements through UAT and production implementation.
- Experience working directly with Technology, Operations and control functions in a regulated financial institution.
- Prior experience in a Product Owner, Business Analyst, Product Delivery, Digital Product or Technology PMO role would be highly relevant.
The candidate should have practical experience with:
- Business Requirements Documents (BRDs) and functional requirements
- User stories and acceptance criteria
- Process and customer-journey mapping
- UAT planning and execution
- Test cases, defect management and regression testing
- Agile / Scrum delivery
- Release and production-readiness coordination
- RAID and dependency management
- Jira / Azure DevOps or similar delivery tools
- Excel and PowerPoint for management reporting
- Understanding of APIs, system integrations, digital banking journeys and backend dependencies sufficient to engage effectively with Technology teams
Key Competencies
- Strong execution mindset: Follows initiatives through to actual closure.
- High ownership: Comfortable independently driving stakeholders and deliverables.
- Structured PMO discipline: Excellent at maintaining timelines, actions, dependencies and governance.
- Technical product understanding: Can bridge conversations between business requirements and technology implementation.
- Attention to detail: Particularly strong around requirements, testing and production readiness.
- Stakeholder management: Confident working across Product, Technology, Operations, Risk, Compliance and external partners.
- Problem solving: Able to identify blockers and drive practical resolution.
- Communication: Clear and concise written and verbal communication, including senior-management updates.
- Comfort with ambiguity: Can operate effectively in a fast-moving environment with several parallel initiatives.
- Required Experience is 4 to 8 years
- Industry: Banking / Financial Services / Fintech
- Must have Bachelor Degree Completed in the Relevant Domain
- Relevant Agile, Scrum, Business Analysis or Project Management certification would be an advantage, but practical banking delivery experience is more important.
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