Progress Support Developer

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Division:

Constellation Kidney Group is a healthcare software company focused exclusively on kidney care and dialysis providers. It operates as part of Miram Solutions, which itself is a portfolio within the Perseus Operating Group of Constellation Software.

Role Overview
The Support Software Engineer plays a key role in resolving escalated technical issues with speed, accuracy, and professionalism. This role requires a resourceful, self‑driven engineer who collaborates closely with the development manager and broader engineering team to gain the knowledge needed to solve complex problems. They maintain clear, consistent communication with customers and internal stakeholders, contribute to product improvements, and champion software quality, customer satisfaction, and continuous innovation. This position also participates in an after‑hours support rotation, providing timely responses to critical issues outside standard business hours.

Key Responsibilities

• Diagnose and resolve escalated support tickets with efficiency and attention to detail.

• Communicate clearly, proactively, and professionally with customers and internal teams.

• Implement fixes for bugs and enhancements as assigned by the development team.

• Participate in team discussions, technical collaboration, and knowledge sharing.

• Document work and maintain accurate activity tracking within the support system.

• Use the team’s collaboration tools effectively and consistently.

Core Competencies

• 
  Strong ability to diagnose and troubleshoot complex technical issues.

• Solid coding skills and familiarity with modern development practices.

• Resourcefulness in seeking information, guidance, and solutions from the broader team.

• Effective verbal and written communication skills.

Qualifications

• 
  Bachelor’s degree in Computer Science or equivalent professional experience.

• Experience with Progress ( https://www.progress.com ) software platform preferred but not required.

Exciting Benefits we offer:

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.