Quality Assurance Executive – Sales

Company Description Experts Communication is a growing BPO and telemarketing company established in 2016 with the ambition to become a leading provider in Pakistan. The company collaborates with top-tier clients in the USA, Canada, the UK, and Australia across multiple industries. With two branches in Karachi and a team of over 100 representatives, Experts Communication delivers business process outsourcing, call center solutions, and e-commerce support. The organization manages both inbound and outbound projects for local and international markets, focusing on professional service delivery and effective results. Team members join a dynamic environment with opportunities to support global customers and develop their professional skills.
Role Description The Quality Assurance Executive – Sales is a full-time, on-site role based in Karachi. This position is responsible for monitoring and evaluating sales calls and customer interactions to ensure adherence to company quality standards, compliance requirements, and client expectations. Day-to-day tasks include reviewing call recordings, scoring performance, identifying gaps, and providing structured feedback and coaching to sales representatives. The role involves preparing quality reports, documenting findings, and collaborating with team leaders to implement process improvements that enhance conversion rates and customer satisfaction. The Quality Assurance Executive also contributes to developing quality checklists, training materials, and best practices to support continuous improvement across sales operations.
Qualifications

• Candidates should possess skills in Quality Assurance and Quality Control to systematically review sales activities and maintain consistent performance standards.
• Candidates should possess skills in Quality Management and Quality Auditing to design, implement, and evaluate quality frameworks and compliance procedures.
• Candidates with knowledge of Food Technology will be preferred for projects or clients related to the food or hospitality sector, where product-specific understanding is beneficial.
• Strong analytical and reporting skills, with the ability to interpret performance data and present clear, actionable insights.
• Excellent listening, communication, and feedback skills, with a collaborative approach to coaching sales teams.
• Experience in call center, BPO, or sales environments, particularly in quality or supervisory roles, is highly beneficial.
• Proficiency in MS Office or similar tools for documentation, reporting, and data analysis.
• Minimum of a relevant diploma or bachelor’s degree in business, management, or a related field is preferred.