Regional Field Service Manager - Yadea Pakistan

Our client Yadea Pakistan is hiring a Regional Field Service Manager in Lahore.

WE ARE HIRING | Regional Field Service Manager


Company: Yadea Pakistan
Industry: Electric Vehicles (EV Bikes)
Location: Lahore, Pakistan
Job Type: Full-Time
Gender: Male

Key Responsibilities

1. Parts Management & Sales

• Forecast regional spare parts demand, maintain optimal safety stock levels, coordinate parts supply, and ensure achievement of regional spare parts sales targets.
  
  

2. Service Network Development

• Develop and expand the regional service network, including service outlet planning, layout development, establishment, and effective management of daily operations.
  
  

3. Service Quality Management

• Manage regional customer complaints, product malfunctions, and major quality issues while ensuring consistent implementation of service standards, warranty policies, and after-sales service procedures.
  
  

4. Technical Training & Capability Building

• Conduct technical training for dealers, service outlets, and after-sales personnel on product technology, fault diagnosis, repair techniques, troubleshooting, and standard service processes.
  
  

5. Customer Service & Brand Operations

• Plan and organize free vehicle inspections, maintenance activities, customer follow-ups, and customer care initiatives to improve service quality, customer satisfaction, and brand reputation.
  
  

6. Sales Collaboration

• Collaborate with the regional sales team to support market development, new dealer onboarding, and the establishment of after-sales service systems for newly opened dealerships.
  
  
  

Job Requirements

Minimum 3 years of relevant experience in the two-wheeler or four-wheeler automotive industry, preferably in after-sales service, field service operations, or service network management.Experience in managing regional service operations, dealer networks, service centers, or after-sales support functions.Good understanding of vehicle maintenance, technical troubleshooting, fault diagnosis, and warranty claim processes.Ability to monitor service performance, maintain service quality standards, and resolve customer complaints effectively.Strong analytical, problem-solving, business management, and stakeholder-management skills.Working proficiency in English, with effective verbal and written communication skills.Willingness to undertake regular business travel within the assigned region.